JOB DETAILS

• Position: Legal On-Site Service Specialist
• Law Firm in Century City
• 3 Month Contract 
• Monday – Friday, 9:00AM – 6:00PM
• Weekly Pay
• Health Insurance Available
• Validated Parking

JOB SUMMARY

Our Century City-based client is looking for a Legal On-Site Service Specialist. The successful candidate would be customer service oriented, able to multi-task and a quick learner. 

On a day-to-day basis the Legal On-Site Service Specialist will cover the reception desk for breaks and lunches and will oversee copy rooms for supplies and paper along with some copy production work. There is no extensive lifting, standing and walking. Anything above 50 lbs will be a team lift.

Due to the higher level of presentation of our client, telephone skills needed to perform backup receptionist duties and high interaction with Executive level customers, employees performing this function are considered to be Senior On-Site Services Specialist.

RESPONSIBILITIES

• Provides exceptional service within a Legal office/environment by greeting/assisting all visitors and answering and handling incoming calls for the customer/business.
• Performs administrative duties as necessary. 
• Maintains utmost professionalism and willingness to assist the Legal customers to include but not limited to law partners, paralegals and legal administrative assistants with value added services. 
• Meets and greets all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach. 
• Schedules meeting rooms, insuring that each conference room has the necessary supplies, beverages, video conferencing etc. prior to the clients meeting times. 
• Answers all incoming telephone calls made to the firm, by following firm/Ricoh phone etiquette expectations and ensuring communication at a professional level. 
• Engages in company and community service events or firm initiatives, philanthropies. 
• Performs light clerical/admin asst duties: Performs a broad range of clerical duties that require knowledge of legal procedures and terminology as required. 
• Prepares documents, maintains files and calendars, schedules appointments and meetings as required. 
• Prepares legal documents and correspondence from draft or dictated text as required. 
• Manages calendars and assists in meeting deadlines as required. 
• Provides light housekeeping duties, maintaining an organized work space. 
• Provides “value added” services as approved by Site Manager/Supervisor. 
• Builds professional relationships with clients as well as employees within the firm. 
• Educates themselves on the firm culture, the key people, the roles of those key people and assimilates themselves into the culture. 
• Understands firm culture and expectations in regards to greeting clients and other visitors to the firm. 
• Maintains proper visitor and guest security procedures as laid out by Ricoh and the firm. 
• Monitors whereabouts of attorney’s and staff in order to appropriately handle telephone calls, visitors and/or questions. 
• Serves as firm concierge in regards to guests, clients and staff, familiarizing themselves with the area, restaurants, coffee houses etc. 
• Maintains professional appearance and cleanliness of firm lobby. 
• Orders supplies when necessary, organize supply room, supply closets etc. 
• Performs light hospitality when necessary, coffee, water, order food, drinks. 
• May be responsible for assisting with issuing and keeping track of customer property (ID badges, cellular phones, phone/address book, Company directory, etc.).
• Performs other duties as assigned.

REQUIREMENTS

• High School Diploma or GED
• 1-2 Years of related work experience
• 2 years of Legal Office/Environment Experience highly desired
• Some related copy job experience is preferred.
• Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills.
• May require a valid driver’s license and minimum levels of auto insurance coverage per company policy.
• Demonstrated competency in basic computer skills including proficiency in MS Office Suite.
• Technical aptitude with printers, copy and postage machines and other office equipment. 
• Good organization skills. 
• Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow.
• Requires knowledge and understanding of shipping/receiving procedures.
• Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery. 
• Possesses troubleshooting and problem-solving skills.
• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.