Assesses employee traveler needs to help them make the best possible travel arrangements.
Specializes in business travel or destination to make appropriate travel arrangements.
Arranges travel for groups, travel to attend company meetings, conventions and/or exhibits.
Provides advice on destinations and finds the best possible route and price.
Makes arrangements for transportation, hotel accommodations, car rentals, transfers and other means of travel (e.g. train, ferry).
Provides information on customs regulations, required papers (passports, visas, and certificates of vaccination), and currency exchange rates for international travelers.
Consults published and computer-based sources for information on departure and arrival times, fares, and hotel ratings and accommodations.
Communicates travel information to employees and works out any scheduling problems.
Asserts compliance with the corporate travel policy.
Processes travel requests from different countries worldwide, works with different company locations’ accesses and ticketing rules depending on each country.
Educates employees and provides customer support on using company travel tools and resources.
Updates information on travelers and company profiles using the Amadeus travel system
REQUIREMENTS
High School Diploma or GED
4 years of related experience in the travel/customer service industry.
Knowledge of travel industry and Amadeus travel system.
Excellent oral and written communication skills.
Strong critical thinking and problem-solving skills.
Ability to be detail oriented, focused, and organized
Advance computer skills, Microsoft Office knowledge is required.
Ability to frequently drive to site locations and occasional travel within the United States.
Ability to Interact with others and relate sensitive information to diverse groups.
Ability to work with diverse groups to obtain consensus on issues.
Certification with Amadeus, ARC/IATA training and knowledge preferred.
