JOB DETAILS 

• Locations: Palmdale, Chatsworth, San Bernardino, Victorville
• Resource Center for Children, Families and Communities
• 6-9 Month In-House Training Program
• Competitive Salary
• Excellent Benefits 

JOB SUMMARY

Case Specialist Trainees enter into an in-house training program that lasts 6 to 9 months to support the mastering of skills required to promote to a Specialist 1 position. When trainees are on-boarded program guidelines and benchmarks for performance assessment will need to be acknowledged, including the requirement to pass all benchmarks to demonstrate learning. 

RESPONSIBILITIES

• Receive and process documentation submitted by families and child care providers, in a timely manner and according to program regulations and guidelines. 20%
• Conduct face-to-face meetings, both scheduled and walk-in, with families and child care providers in order to receive and process documentation and/or discuss changes in the family’s case. 15%
• Review family cases and request appropriate documentation to maintain family eligibility and program compliance. 10%
• Certify and re-certify families within specified timeframes; including families with special circumstances, such as CPS. 10% 
• Develop and maintain accurate, legible and complete written records of families’ program activity. 10%
• Ensure the proper maintenance of family case files through properly reviewing, updating and filing information and documentation provided by the family. 10% 
• Provide eligibility tracking (e.g., student parents, variable work schedule and self-employed parents, CPS parents, terminating families, families in local/state appeals, siblings on waiting lists, CalWORKS participants). 5%
• Complete case management tasks to ensure that child care contracting is completed in an accurate and timely fashion. 5% 
• Enroll new families qualifying for subsidized childcare. 5%
• Work together with staff from other agencies, including Department of Children and Family Services, for the benefit of participating families. 5%
• Provide support and technical assistance, as needed, to parents and providers, regarding child care options and locating and accessing community resources. 5%

REQUIREMENTS

• Associate’s Degree in the field of Psychology, Sociology, Child Development, Social Work, Human Services, Family Studies, or related field (as approved) or 2 years equivalent related work experience. Bachelor’s Degree preferred.
• Strong interpersonal skills; the ability to honor confidentiality, and work sensitively and supportively with participating families.
• Demonstrated proficiency and experience with Windows-based programs and data entry.
• Develop and maintain knowledge of program regulations, guidelines and funding terms and conditions necessary for performance of responsibilities. 5% 
• Flexibility, maturity of judgment and ability to work collegially.
• Strong organizational skills and the ability to complete projects under tight deadlines, even when there are competing requirements and changes in assignments.
• Ability to delegate and direct the work of others to ensure timely workflow processes and program compliance. 
• Experience working with families and children at risk of abuse or neglect, a plus. 
• Ability to converse, write and/or translate in Spanish, or Armenian, as well as English strongly preferred in order to convey program information in the native language of the family.
• Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public to work as part of a team, and collaborate with colleagues. 
• Ability to maintain all assigned workflow and a high level of customer satisfaction in a fast paced working environment.
• Proof of completed COVID Vaccination

Apply with Registry Ally now! 

Call: (424) 488-2577 

Email: [email protected]