JOB DETAILS
- On-Site Support
- Competitive Hourly Rate (Weekly Pay)
- 6-Month Temp to Hire Opportunity
- Monday – Friday, 8:00AM – 5:00PM
- Health Insurance Available
RESPONSIBILITIES
- Daily support of site-specific network and workstation printers
- Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
- Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager
- Keeps the customer up to date on the progress of problem resolution
- Provides end-users with detailed remote access knowledge and documents complete troubleshooting information
- Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
- Responsible for on-site hardware & consumables inventory
- Responsible for printer procurement as required by the customer
- Responsible for printer hot swap inventory
- Documents and reports all fleet meter reads
- Maintains printer fleet tools/database
REQUIREMENTS
- Prior related technical experience
- High School Diploma or GED
- Excellent Customer Service Skills
- Ability to work with leaders and employees within an organization
- Must be fully vaccinated by first day of hire (Religious/Health exemption request will be evaluated)
- Reliable transportation (mileage reimbursable)
Apply with Registry Ally now!
Call: (424) 488-2577
Email: [email protected]
