JOB DETAILS

• Location: Manhattan
• Growing Hospitality Company
• Full Time Permanent Position
• 40 Hours a Week (Shift can start as early as 8am and go as late as 11PM)
• Weekend and Evening Shifts Required
• Must be willing to work a flexible schedule
• Competitive Hourly Rate + Excellent Benefits
• Sign-On Bonus for Start Dates prior to 8/31/2021
• Shift differential for any overnight role

RESPONSIBILITIES

• Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
• Guide guests through the Sonder experience, ensuring they have an amazing first impression
• Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
• Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
• Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
• Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned
• Travel to multiple Sonder properties throughout the local market, as required

REQUIREMENTS

• 2+ years’ experience working in hospitality, service, and/or customer experience
• Guest-centric and positive mindset
• Organized, hardworking, and detail-oriented
• Comfortable with ambiguity and rapidly shifting priorities
• Thrives in a fast paced, ever-changing, always challenging startup environment
• Ability to work effectively both in a team environment as well as independently
• Comfort in independent problem solving with the humility to ask for help when needed 
• Unintimidated by using mobile apps while in the field for team collaboration and communication
• Flexible schedule and is open to working some evenings and weekends
• Ability to lift/carry items and stand/walk for extended periods of time
• This position requires a smartphone and a car in select markets with valid Driver’s License, clean driving record, and proof of insurance
• Must be willing to Travel to multiple properties throughout the local market (as needed)

Apply with Registry Ally now!
Call: (424) 488-2577 
Email: [email protected]