ASSISTANT OPERATIONS MANAGER 

Full-time, Salary Position

Hourly Rate: $17.50 - $22.50

Schedule: FLEXIBLE with a combination of days, nights, and weekends required 

Location: Phoenix, Arizona

About Cactus Corn 

We strive to be the industry leader in providing craft snacks and beverages for a variety of events including large scale sporting events, corporate events, concerts and premiere events across the valley.  We use quality ingredients to create quality products, with the best service. Our goal is to provide 167,000 smiles per year.

“Creating Smiles with Handcrafted Snacks Since 1998”

We believe in providing our staff the opportunity to have fun while being productive at work. It is important for us to ensure client and associate satisfaction while we maintain our company philosophy.  

The Role 

We are looking for an Assistant Operations Manager to oversee and perform daily operations including general office duties, event planning and management, and HR related tasks (employee onboarding, training and payroll). This person will be a “jack-of-all-trades”, and will assist with and directly oversee the operation of our events - setting up, stocking, running, and tearing down. They will need to truly understand the balance between managing a growing team and rolling up their sleeves to get the work done.

The ideal candidate should be fearless, driven, solutions-oriented, seek to provide superior customer service and willing to “do what it takes” to get the job done. This person will enjoy discovering opportunities to implement immediate process improvements that will have a long-term impact on company-wide productivity and efficiency.  They will strive to meet business goals while encouraging an enjoyable company culture for Cactus Corn employees and stakeholders.  This position will fulfill a strategic role supporting the CEO of Cactus Corn. 

Our brand quality is the foundation of our expansion and long-term growth. As the face of the company, this role will create the client and employee experience! 

Roles and Responsibilities

• Provide superior customer service while successfully managing Cactus Corn’s sales channels 

• Effectively manage the client/sales lifecycle including;

  • Initial lead inquiry

  • Event planning with the client

  • Coordinate with & hand-off to the Event Manager & Warehouse Coordinator once the initial planning is complete and sale is won

• Purchase inventory from Cactus Corn’s various suppliers and develop an efficient inventory management system 

• Manage the event prep checklists leading up to each company event

• Oversee and assist event staff to correctly and efficiently set up each scheduled event

• Venue support at Chase Field, Ak-Chin Pavilion, Phoenix Convention Center & Westworld of Scottsdale 

• Participate in event tear-downs including cleaning supplies and machinery, correctly completing the post-event Runsheet and transporting event materials back to the warehouse 

• Oversee the food truck/trailer maintenance schedule and operations

• Cactus Corn recruitment efforts including creation and management of open job board postings and intial candidate interviews

• Oversee the training and onboarding process for newly hired employees, including:

  • Processing required employment and payroll documentation

  • Oversight of employee orientation and training via Connecteam 

• Create event invoices via Square 

• Ensure all operations are conducted in an efficient and cost-effective way

• Improve operational management systems, processes and best-practices

• Oversee the warehouse production schedule 

• Assist the Warehouse Coordinator, Event Manager, and CEO with additional tasks as needed

Skills & Qualifications

• Bachelor’s degree or equivalent experience, required 

• 3-5 years experience in operations, specializing in people and process management 

• 3-5 years experience in a customer services and/or sales environment

• 1-3 years experience in a food service or restaurant environment

• Excellent management, time-management, and problem-solving skills

• Strong aptitude for learning and technical proficiency

• Strong proficiency with Google Suite

• Experience using Monday.com, Connecteam and/or Square, a plus

• A forward thinking self-starter who actively seeks opportunities, anticipates issues, and proposes solutions

• Strong interpersonal skills and the ability to build relationships with clients, employees, vendors and other stakeholders

• Able to lift at least 50 lbs. 

• Some experience driving a trailer (preferable)