Company Overview:

Dr. Kelly’s Surgical Unit serves the Phoenix and Tucson areas and specializes in quality, compassionate surgical veterinary care and preventative dental services. At Dr. Kelly’s, we strive to offer affordable surgical solutions for pets and their parents. Since opening in 2016, Dr. Kelly’s has grown from one mobile unit to now offering a traditional building setting with multiple locations. We are looking for a Hospital Operations Manager to ensure the highest quality of patient care and operational success of our new Mesa location.

Position Overview:

The Hospital Operations Manager works directly with the Practice Manager and is a high visibility position that provides opportunities to foster and grow your career within a specialized veterinary surgical unit. The Hospital Operations Manager is the lifeline of the business and an essential part of the growth & expansion of Dr. Kelly’s Surgical Unit. This individual will play a crucial role in ensuring that all associates are held accountable to our shared principles and maintain a culture of integrity.

The successful candidate is comfortable working in a dynamic, fast-paced roll up your sleeves, independent environment while managing the most intricate details with precision to ensure quality of care and clinic goals are met and maintained. This includes but is not limited to surgical efficiency, technician compliance, client satisfaction and clinic success. The Hospital Operations Manager is the primary point of contact for technician issues and business communications for our upcoming Mesa location. As manager, you will work alongside your team guiding and educating them on our standard operating procedures. The Mesa team will be made up of 8 surgical veterinary technicians including 1 lead nurses and 2 DVM’s.

This job is for you if you enjoy:

• Being a leader and coaching others to be successful
• Helping pets in need and are passionate about veterinary surgery
• Independent, proactive problem-solver able to make appropriate judgment calls when needed and able to deescalate conflict
• Comfortable in offering suggestions when you see a better way
• Have high attention to detail, execution, and follow through
• Accountability and require minimal supervision
• Sense of urgency when completing work; ability to multi-task in a fast-paced environment
• Ability to automate, document and consistently improve daily workflow

Primary Responsibilities:

• Ensure accountability of all clinical staff against set roles and responsibilities using performance improvement plans as needed
• Identify gaps in technician knowledge, take ownership to bring them up to standard
• Quarterly technician skills assessments
• Train new medical staff in accordance with company guidelines and expectations
• Identify inconsistencies in unit procedures and create unit continuity to company practices
• Conduct staff meetings on a regular cadence to ensure an efficient and positive work environment is maintained
• Handling unit specific issues and problems (staffing, mechanical, equipment, customer, etc)
• Auditing daily and weekly unit schedules for inconsistencies
• Auditing patient notes to ensure detailed compliance and thoroughness
• Active liaison between Leadership team and technician staff
• Veterinary Technician Duties

Measure of success:

• Revenue per unit hour
• Hospital production
• Full capacities on calendar
• Fully staffed/trained unit
• Unit scorecard score of 80% or better
• Employee turnover rate less than 5%
• Monthly Employee happiness score of 90% or better

What we’ll offer in return:

• 36-40 hours per week
• 4 day work week (Monday-Thursday)
• No weekends!
• Opportunity to be part of a small team that provides exemplary service to communities, pets and their owners. Feel good about the difference you're making!
• Great Benefits (Health, Vision, Dental, 401K, Employee Discounts, PTO and MORE!)
• We support your growth professionally and offer regular CE opportunities.
• Career advancement opportunities. We are a growing company.

Job Type: Full-time

Pay: $24.00 - $26.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance