Veterinary Technician Manager

Who we are:

Dr. Kelly’s Vet specializes in providing affordable surgical solutions to pets and their parents. Since 2016, we have provided over 140,000 low-cost or free pet surgeries. Dr. Kelly's fills the gap for owners looking for quality care without the significant cost burden. We perform 15-30+ surgeries per unit, per day including S/N, dentals, mass removals, hernia repair, cystotomy, amputations, cherry eye, etc.

What we are looking for:

The Veterinary Technician Manager is responsible for the leadership of the veterinary technicians in the Phoenix market. This role will ensure brand and operations consistency by hiring, training, and auditing all operating units within the market against established processes and company core values. Our ideal candidate would be:

• Passionate about animal care and helping pets in need
• A person of INTEGRITY. Do what you say, say what you mean
• A critical thinker, able to make appropriate judgment calls when needed and able to deescalate conflict
• A STRONG, CLEAR communicator, both written and verbal
• Skilled in multi-tasking and time management
• Has previous Veterinary Hospital/Nurse Management experience (required)
• Bilingual (Spanish and English) preferred

Primary Responsibilities:

• You will manage 15-20 surgical technicians including 4-5 leads.
• Hiring, onboarding, and training of new technicians per company guidelines
• Clear and consistent communication with operating units to ensure an efficient and positive work environment
• Perform annual skills assessments for technician staff, creating individual training plans for skill improvement where necessary
• Auditing daily and weekly unit schedules for inconsistencies
• Filling in as a relief technician when needed
• Proactively switching between units to review clinic operations and report deficiencies to management
• Auditing patient notes to ensure detailed compliance and thoroughness
• Handling unit-specific issues and problems (staffing, customer complaints, equipment, mechanical, etc.)

What we’ll offer in return:

• Career advancement opportunities. We are a growing company. We have grown by 50% in 2021 and expect another 70% growth in 2021.
• Opportunity to be part of a small team that provides exemplary service to communities, pets and their owners. Feel good about the difference your making!
• Great Benefits (Health, Vision, Dental, 401K, Employee Discounts, PTO and MORE!)

We travel across Phoenix but set up each unit at one location per day and clients come to us. You will need reliable transportation and the ability to travel to units around the Valley, sometimes on short notice.