Pet Resource Specialist

Phoenix, AZ 85018 • Customer Service • Healthcare • Full-Time

Salary Range:  $16 - $17 hour

Who we are:
Since 2016 Dr. Kelly’s Surgical Unit has specialized in providing affordable surgical options for clients to help their pets. We do not make house calls but instead park our mobile hospitals at various locations throughout Phoenix and Tucson to meet the community's needs.

And we are growing!

To be successful you will need:

  • Quiet work environment with minimal interruptions/distractions
  • Reliable high speed internet connection
  • Ability to navigate Windows based and web browser applications
  • Dynamic learner energized by ongoing, self guided training

What you’ll be doing:

  • Answering/returning client phone calls, texts, and emails
  • Scheduling and confirming appointments
  • Providing COMPASSIONATE support for our clients
  • EDUCATE clients about our services and provide accurate surgical estimates

Who you are:

  • A difference maker! Pet parents need your help to provide compassionate care for their fur children
  • A person of INTEGRITY. Do what you say, say what you mean.

Gotta have:

  • HS Diploma/GED Equivalent
  • 2+ years Customer Service Experience (Retail/Restaurant/Hospitality/Reception preferred)
  • Critical thinking skills and ability to make appropriate judgment calls when needed

It would be great if you have:

  • Veterinary experience
  • Bilingual (English/Spanish)
  • Previous remote work experience

What we’ll offer in return:

  • Full-time hourly position (35+ hours a week) starting at $16/hour
  • Medical, Dental, and Vision benefits
  • 401(k) with company match
  • 2 weeks accrual based PTO
  • Discounts on services for your pets!
 

Be part of something special! We bring change to the way pets are helped, by providing affordable AND convenient surgical solutions for pets and their parents.  Our specialty is surgical care sensitive to the budget of our clients. 

Since 2016 we have provided affordable surgical options for clients to help their pets. With 5 locations across the Phoenix and Tucson Metro areas we have wide service areas to meet the community need.

In 2022 we had provided over 25,000 low-cost or free pet surgeries. Dr. Kelly's fills the gap for owners looking for quality care with out the significant cost burden.

We are proud of the work we do to help pets in need and the incredible number of 5-star reviews we receive are a strong indication of our good work.

And we are growing! 

Why you should work with us:

Do you like to help pets in need?

Are you tired of going over estimates clients can't afford?

Do you like an easy schedule?  No weekends!

Are you tired of being told to oversell owners?

Would you like to feel good about the work you're doing?

What we are looking for:

A difference maker! Pet parents need your help to provide compassionate care for their fur children

A person of INTEGRITY. Do what you say, say what you mean

Passionate about animal care

Critical thinking skills and ability to make appropriate judgment calls when needed

Previous Veterinary Hospital experience (required for mobile clinic positions, preferred for Pet Resource Specialists)  


"The work is rewarding and the life balance amazing. I’ve never worked at a clinic before with such reasonable scheduling expectations. Dr Kelly’s is a true rarity in the vet profession. I love the job AND have time for a life outside of vet med."

- Dr. Yoshino, Associate Veterinarian


"Working for Dr. Kelly’s Mobile Surgical Unit has changed my life. I am so proud to work for a company that does so much wonderful work for pets, their owners and the community. Dr. Kelly is an incredible doctor, the practice is very well managed, and the technicians are extremely skilled and knowledgeable. Our goal of helping animals as a team is always our top priority. The job is fast paced and the work we do can be stressful, but it is very rewarding, and the atmosphere is always positive and supportive. I am so lucky to have the opportunity to learn and strengthen my skills as a technician with such an amazing staff and to do so much good for animals. This is hands down the best job I’ve ever had."

-Kat, Veterinary Technician

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