We’re hiring! We are currently looking for a full-time Service Dispatcher to join our team here in Jacksonville, FL! Someone with passion for serving customers, stellar communications skills, and the ability to work independently and as a part of a team. Are you looking for great pay, a career opportunity and a dynamic company to work for? We are a local company & growing fast and we need you. We have an immediate opening for Service Dispatcher. We are located on the West side (295 and Normandy Blvd.) We serve multi-family housing, apartment complexes and commercial customers. We are looking for the right person to join our team at this exciting time. The safety and health of our employees is always our top priority. We offer complete support from our construction management team to be successful. We are proud to offer TOP pay in the industry, benefits package, job advancement, latest drone technology and safety equipment. We provide you with excellent support from our home office and your success, safety and well-being is our priority.

Primary Job Function:

Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Key Responsibilities

• Responsible for processing all incoming client service, maintenance, and warranty calls in pleasant and courteous manor
• Assigning service tickets to Technicians based on schedule and geographical locations
• Schedule and coordinate service and access to job site locations as needed
• Ensure all information and documentation is properly captured by technicians before processing service tickets into billings
• Assisting in ordering/shipment of materials and equipment as needed
• Maintain the dispatch board / schedule for service work and follow ups
• Maintain maintenance agreements and logs, scheduling service as needed
• Perform collection calls on past due billings and other accounting functions as needed
• Process timesheets for the department and coordinate process with Payroll administrator
• Adhere to the policies and procedures of the company
• Process and document all work in a timely manner
• Replenish office supplies as needed
• Perform additional work as directed by manager including administrative activities and clerical tasks
• Skills, Experience, and Knowledge Required!

Education High school diploma or general education degree (GED)

Experience Four years of dispatching field technicians in service industry, HVAC preferred

Skills & Requirements

• Minimum 18 years of age
• Successful Pre-Employment Drug
• Proficient knowledge in computer skills: MS Office - Word, Excel, Outlook
• Ability to multi-task and stay Organized

General Commitment for All Employees

Commitment to Company values and complies with Company norms, policies, directives, and procedures.

Follows all safety procedures and protocols.

Honors and protects confidential and proprietary documents and information.

Satisfies work schedule requirements.

 Full-time Work Hours: 8 am to 5 pm, Monday through Friday

 Apply only if you feel you meet or exceed all these requirements! We're looking for candidates who are looking for a life-long career, not just a job!

We are an equal opportunity employer of protected veterans and individuals with disabilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability