Overview:
Empathy, Humility, and Accountability are Redline’s core values and what set us apart from other contractors. We are proud of the culture this team has built; our team members have chosen to support the community as a Redline employee, and it’s reflected in our long term retention rates. The Customer Sales Representative will become an integral part of this team and a vital component to the relationship with our clients!
Our ideal candidate must be professional, outgoing, and friendly. This candidate is experienced in scheduling, communicating with customers both on the phone and through email. Excellent communication, writing, multi-tasking, and organizational skills are necessary. Knowledge of electrical terms is desired but not required.
Role Impact:
Deliver our promise of Never Be Without Power to our clients through clear communication with customers and Redline team members by supporting the department manager in all aspects of departmental operations.
We are looking for someone who shares our passion for service, electricity, and renewable energy. The perfect person for this assistant position is a highly motivated individual who can multi-task and provide excellent support to departmental leadership.
OPS Assistant/Receptionist will be the face of the company and initial point of contact for the majority of communication from customers, vendors,and employees. Responsibilities include office related tasks to assist in operational functions. This is a full time position working in an administrative capacity during weekday business hours; the attire is business casual to business professional. This position supports the company’s goals and reports directly to the Operations Manager and leadership.
Requirements:
Answer telephone, screen and direct all incoming calls using an IP/digital phone system; monitor Voicemail Box and return calls as needed
Take and relay messages
Greet people entering facility
Monitor visitor access and maintain security awareness
Ensure knowledge of Jobber software
Create New Accounts for clients as needed in current software
Create Time & Material jobs
Schedule/Dispatch technicians as needed under direction from manager
Address incoming queries from the public and clients in a professional manner; disseminate information as needed
Managing the TEAM email inbox
Provide general administrative and clerical support to department manager ( Electric, Solar, Finance, HR)
Operate in Customer Portals as assistance to the manager
Office Health - Maintaining cleanliness and upkeep of reception area, offices, conference room, kitchen, restroom.
Receive and sort USPS mail and deliveries from UPS, FedEx, Vendors, etc
Monitor and maintain office equipment
Control inventory relevant to the reception area
Coordinate conference/meeting room necessities: bookings, amenities, supplies, etc…
Forward Quote/Estimate Email responses to estimators/managers
Collect, organize, and record purchases from receipts turned in by technicians
Project Management Assistance:
Schedule Requests as necessary for departments
Create New Jobs and assist in project management under the direction of department manager up to and possibly including invoices and collection of payments
Assist with reporting
Pipelines / OPS boards
Assist with obtaining permits, equipment, and other job related needs per manager direction
Support departmental communication with technicians and managers as needed
Support interdepartmental communication with Redline employees
Support client communication through phone, email, and or text messaging platforms
Qualifications:
Education & Experience-
High School diploma generally required
Knowledge of administrative and clerical procedures
Proven experience in customer relationships
Experience in scheduling a service team
Keyboard/Typing skills
Knowledge of computer software such as: Service platforms, scheduling programs, databases, phone records, voice recordings, etc…
Key Competencies-
Excellent written and verbal communication skills
Ability to multitask with digital programs, multiple screens, phone calls, etc…
Stress tolerance/Judgement
Flexibility and adaptability to change directions while gathering information
Problem solving and decision making
Knowledge of computers and relevant software applications
Knowledge of client principles and practices
Ability to work IP/digital phone applications
Physical Requirements-
Light to medium lifting will be required when material deliveries arrive during business hours
Ability to sit/stand at a desk
Light manual labor related to cleaning/organizing
Check out our video below or online at www.IAMRedline.com
Every company has a culture, a way employees and customers feel when they interact with it. If you think of a place you like to shop, you’ll have a feeling associated with shopping there. It’s the same with electrical contractors; we create a culture that permeates through our customer interactions.
Unfortunately, with many home services companies, that culture is not terribly professional. You probably have stories of times you’ve interacted with a contractor and left the conversation with a bad taste in your mouth. But it doesn’t have to be that way. Redline is changing that for electrical contractors in the Valley by embracing our motto: “I am Redline.”
I Am Redline
At Redline Electric & Solar, we live by our value statement:
I will
Sacrifice for others
Move without fear
And own my outcomes
Because I am Redline
In every interaction we have, whether with fellow employees or customers, we take to heart all of these principles:
I will sacrifice for others.
At every opportunity, we put others first. That comes through in how we support each other and our customers. Our employees are expected to do more than is expected to delight our customers.
I will move without fear.
Fear is a limiting factor for many people and in many circumstances. But we know that the worst that can happen out of moving through a fearful situation is minimal. We make it a commitment to always get out of our comfort zone and embrace new challenges.
I will own my outcomes.
It is the human condition to deny responsibility when bad things happen—mostly out of fear of the repercussions. At Redline, we value honesty and hard work above all else, so when anyone on our team makes a mistake, we embrace that. It’s always better to feel good about being honest and then clean up those mistakes.
Because I am Redline.
By uniting under a common goal, we create a team that is stronger than we could be individually. It’s more than a statement; it’s a way of operating in work and in life.
“I don’t ever think about working somewhere else. Josh is always helping me to become a better technician through training and mentoring. Redline has provided me with an opportunity to grow and a path for my future. I take pride in a job well done and am honored to say I am Redline.”
— Gavin Westphal, Service Technician
At Redline Electric & Solar, we’re much more than a group of technicians servicing residential and commercial solar and electric customers. We are a team grounded on a solitary belief system that takes us higher, helps us achieve more, and creates a culture that delights customers again and again.
We invite you to join us.
If you have the skills needed to be part of our team—as well as the desire to embrace all that is Redline—we welcome you to submit an application. Then you too can say…
I am Redline.
In a word, we’re fun. But you can’t accomplish very much in the business world with fun alone. That’s why we are—and do—so much more, every single day. The vision for Redline starts at the top with our president and follows through to every member of our team.
“As the president of Redline, I take pride in our culture and core values, and I believe they represent more than merely an attitude. Here, it’s not ‘I,’ it’s ‘us.’ We live our values every day, both at work and throughout our personal lives. I make a promise to my team and our clients that we will always keep our values front and center. That means we help when possible, ask questions, face adversity, and take responsibility for our actions. Along with my team, I am Redline.”
— Josh Farley
We are more than what we bring to the table individually; we are a true team committed to the principles established in our values:
I will
Sacrifice for others
Move without fear
And own my outcomes
Because I am Redline
What we do at Redline is bigger than installing solar panels and rewiring buildings. We make a difference in the lives of our customers at each interaction, and we can either leave them frustrated or ecstatic. We choose the latter.
We are professional. Much like the Navy SEALS are the first to the disaster, that is how we work at Redline Electric & Solar. We are available to our customers 24/7 because we are the team that resolves the issues no one else can.
To join our team, you have to be the best. You must constantly be striving to do better, to be better. You believe in the value of sacrificing for others and are committed to always providing excellent customer service. As a member of the team, you can think on your feet and provide creative solutions to the problems that are presented to us each day. And you hold yourself to the highest expectations: you are honest and trustworthy.
Redline Electric & Solar is a non-smoking and DRUG FREE work environment..
Because we expect the best, we offer compensation and benefits to attract that level of employee.
• We hold freedom as a high value, so you are given unlimited unpaid time off. As long as your commitment is evident and our customers are happy, you will have the freedom to manage your schedule.
• Once you’ve been with us 90 days, you’ll start to accrue paid time off (PTO).
• Healthy employees are happy employees, so we provide free healthcare from your first day on the team.
• All of our service technicians are provided with a company vehicle, phone, and gas card.
• We promote from within, so there is huge potential for growth and building a career path with Redline Electric & Solar.
In addition to being an advocate of our corporate culture, you should have a minimum of 3 years of experience in both residential & commercial service. See our jobs page to learn more about what we’re looking for specifically and to apply for a position on our team.
