About Us

VIVAHR started up in 2012, and we’ve been on an epic ride ever since. We first started as a place to help job seekers find local jobs, but now has evolved into the fastest growing employment platform. Built with one focus – to help candidates find the best possible job.   We owe a huge appreciation to our community for the support and trust as we have been building our very own success story.

VIVAHR is more than just a software company, we firmly believe in the power company culture has in everyone's life.  When you're working in an environment of trust, you are more satisfied as a person and can make a bigger impact in your own world.  Help us transform the way companies hire.  Help us educate them on the power of transparency to attract A-Players to their organization. 



Customer Service Manager

2200 E Williams Field Rd Gilbert, AZ 85295 • Customer Service • General Business • Sales • Full-Time

Salary Type:  DOE

VIVAHR is currently seeking a talented individual to join our team as a Customer Service Manager. This Full-Time position is Fully remote, allowing the successful candidate to work from the comfort of their own home. As a Customer Service Manager, you will be responsible for overseeing the customer service team and ensuring that our clients receive exceptional service at all times.

Duties and Responsibilities

  • Develop and implement customer service policies and procedures
  • Manage and mentor the customer service team
  • Handle escalated customer complaints and provide solutions
  • Monitor customer service metrics and report on performance
  • Collaborate with other departments to improve the overall customer experience
  • Ensure compliance with company standards and regulations

Requirements

  • Bachelor's degree in business or related field
  • Proven experience in a customer service management role
  • Excellent communication and interpersonal skills
  • Strong leadership and decision-making abilities
  • Experience with CRM systems and call center software
  • Ability to work independently and as part of a team


 
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