VIVAHR is currently seeking a talented individual to join our team as a Customer Service Manager. This Full-Time position is Fully remote, allowing the successful candidate to work from the comfort of their own home. As a Customer Service Manager, you will be responsible for overseeing the customer service team and ensuring that our clients receive exceptional service at all times.

Duties and Responsibilities

• Develop and implement customer service policies and procedures
• Manage and mentor the customer service team
• Handle escalated customer complaints and provide solutions
• Monitor customer service metrics and report on performance
• Collaborate with other departments to improve the overall customer experience
• Ensure compliance with company standards and regulations

Requirements

• Bachelor's degree in business or related field
• Proven experience in a customer service management role
• Excellent communication and interpersonal skills
• Strong leadership and decision-making abilities
• Experience with CRM systems and call center software
• Ability to work independently and as part of a team