As a Customer Success Specialist, you'll work closely with fellow Customer Success team members to provide our growing customer base with world-class service and support. Additionally, you'll be responsible for performing Quality Assurance duties to identify fraud and ensure our customers and jobs meet established guidelines. You'll be working as a part of a team to provide world-class support, customer training, correct issues, document feature requests, and manage various customer-facing tasks. 

What you will do:

• Give exceptional service to our customers in our support channels (mainly in our live chat), email, and the occasional phone call)
• Focus on technical problem solving/troubleshooting and work closely with our tech team with product improvement 
• Collect feedback from customers and package it to our product department team for further development
• Proactively reach out to our customers to provide support.
• Create self-service material and host webinars and customer demos.
• Work with the rest of the team to create best-in-class support, including exciting side projects!

Who you are: 

• Top-class communicator
• Analytical with a hunger for continuous learning
• Service-minded
• Previous experience within customer support is a plus.
• Tech-savvy
• Fluent, both written and spoken in English
• Excellent multi-tasking skills - you may be handling multiple chats/emails at once
• Ability to work independently and be resourceful