We are looking for a Customer Support Specialist to help answer customer inquiries. As the company's representative and liaison, you will be responsible for answering all of our customers' queries within 24 hours or less, including emailing them back promptly and following up with phone calls when necessary. You should also be knowledgeable about any updates we've made in terms of product changes and upgrades. If there is an issue regarding software or hardware compatibility, you can quickly identify it before escalating to other departments that may not have been aware yet. To succeed in this role, your day-to-day responsibilities include understanding what issues each client has submitted through social media sites like Facebook and Twitter while responding accordingly by providing solutions using online chat platforms.
Our customer service specialists are the face of our business. They're responsible for answering customer questions and concerns, resolving problems, and advising customers about product quality. To be successful in this role, applicants must have superior communication skills and emotional intelligence.
