We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.
To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist can improve sales by creating lasting bonds with customers.
If hired, you will be joining the founding customer success team at one of Phoenix's fastest-growing tech startups. In this role, you will work to ensure customers start their experience with success. You'll perform walk-throughs, tech support, and metrics to ensure every customer finds value in using VIVAHR. You'll be working with small and medium-sized companies.
You'll collaborate with the marketing and software teams to help us reach our objectives. You'll provide customer feedback to our internal team to ensure our product roadmap meets and exceeds customers' expectations. Your responsibilities will include using consultative techniques to build relationships with customers, customer service and assistance, assisting in inbound questions, proposal creation, and demonstrating the software.
AvaHR is dedicated to empowering small businesses by helping them hire the right person as quickly as possible. We understand that for small businesses, every hire is critical. Losing a key team member can disrupt operations, increase workloads for other employees, and create uncertainty for business owners.
Our platform is designed to address these challenges with features, technology, and tools that streamline the hiring process. We aim to be a trusted partner for small businesses, providing the support they need to overcome the fear of being held back by bad hires or vacant positions.
By focusing on speed, efficiency, and accuracy in hiring, AvaHR helps small businesses thrive, ensuring every function of our company aligns with this mission. Our goal is to make a meaningful impact by alleviating hiring struggles and enabling businesses to build strong, successful teams.