Position Summary
VIVAHR is looking for a Customer Success & Service Manager to join its growing team. VIVAHR is the Recruiting and Marketing Automation system helping home improvement companies recruit and hire more efficiently. If hired, you will be joining the founding customer success team at one of Phoenix's fastest-growing tech startups. In this role, you will work to ensure customers start their experience with success. You'll perform walk-throughs, tech support, and metrics to ensure every customer finds value in using VIVAHR. You'll be working with small and medium-sized companies.
You'll collaborate with the marketing and software teams to help us reach our objectives. You'll provide customer feedback to our internal team to ensure our product roadmap meets and exceeds customers' expectations. Your responsibilities will include using consultative techniques to build relationships with customers, customer service and assistance, assisting in inbound questions, proposal creation, and demonstrating the software.
Responsibilities
Experience
Qualities of a Great candidate include
AvaHR is dedicated to empowering small businesses by helping them hire the right person as quickly as possible. We understand that for small businesses, every hire is critical. Losing a key team member can disrupt operations, increase workloads for other employees, and create uncertainty for business owners.
Our platform is designed to address these challenges with features, technology, and tools that streamline the hiring process. We aim to be a trusted partner for small businesses, providing the support they need to overcome the fear of being held back by bad hires or vacant positions.
By focusing on speed, efficiency, and accuracy in hiring, AvaHR helps small businesses thrive, ensuring every function of our company aligns with this mission. Our goal is to make a meaningful impact by alleviating hiring struggles and enabling businesses to build strong, successful teams.
