Customer Success Specialist

Gilbert, AZ 85295 • Administrative • Customer Service • Human Resources (HR) • Full-Time

Salary Type:  DOE

As a Customer Success Specialist, you'll work closely with fellow Customer Success team members to provide our growing customer base with world-class service and support. Additionally, you'll be responsible for performing Quality Assurance duties to identify fraud and ensure our customers and jobs meet established guidelines. You'll be working as a part of a team to provide world-class support, customer training, correct issues, document feature requests, and manage various customer-facing tasks. 

What you will do:

  • Give exceptional service to our customers in our support channels (mainly in our live chat), email, and the occasional phone call)
  • Focus on technical problem solving/troubleshooting and work closely with our tech team with product improvement 
  • Collect feedback from customers and package it to our product department team for further development
  • Proactively reach out to our customers to provide support.
  • Create self-service material and host webinars and customer demos.
  • Work with the rest of the team to create best-in-class support, including exciting side projects!

Who you are: 

  • Top-class communicator
  • Analytical with a hunger for continuous learning
  • Service-minded
  • Previous experience within customer support is a plus.
  • Tech-savvy
  • Fluent, both written and spoken in English
  • Excellent multi-tasking skills - you may be handling multiple chats/emails at once
  • Ability to work independently and be resourceful
 
 

AvaHR is dedicated to empowering small businesses by helping them hire the right person as quickly as possible. We understand that for small businesses, every hire is critical. Losing a key team member can disrupt operations, increase workloads for other employees, and create uncertainty for business owners.

Our platform is designed to address these challenges with features, technology, and tools that streamline the hiring process. We aim to be a trusted partner for small businesses, providing the support they need to overcome the fear of being held back by bad hires or vacant positions.

By focusing on speed, efficiency, and accuracy in hiring, AvaHR helps small businesses thrive, ensuring every function of our company aligns with this mission. Our goal is to make a meaningful impact by alleviating hiring struggles and enabling businesses to build strong, successful teams.

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