Customer Relationship Manager

101 E Main St Mesa, AZ 85666 • Administrative • Customer Service • Human Resources (HR) • Full-Time

Salary Type:  DOE

We are looking for an experienced customer relationship manager to engage with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the organization's core values. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

Customer Relationship Manager Responsibilities:

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.

Customer Relationship Manager Requirements:

  • A bachelor’s degree in administration or a related field.
  • 2+ years experience is preferred
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.
 
 

AvaHR is dedicated to empowering small businesses by helping them hire the right person as quickly as possible. We understand that for small businesses, every hire is critical. Losing a key team member can disrupt operations, increase workloads for other employees, and create uncertainty for business owners.

Our platform is designed to address these challenges with features, technology, and tools that streamline the hiring process. We aim to be a trusted partner for small businesses, providing the support they need to overcome the fear of being held back by bad hires or vacant positions.

By focusing on speed, efficiency, and accuracy in hiring, AvaHR helps small businesses thrive, ensuring every function of our company aligns with this mission. Our goal is to make a meaningful impact by alleviating hiring struggles and enabling businesses to build strong, successful teams.

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