Retention Specialist

101 E Main St Mesa, AZ 85666 • Administrative • Customer Service • Human Resources (HR) • Full-Time

Salary Type:  DOE

We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist can improve sales by creating lasting bonds with customers.

Retention Specialist Responsibilities:

  • Communicating with customers and sales representatives.
  • Analyzing customer behavior.
  • Gathering information about customer complaints.
  • Developing aggressive retention strategies based on customer feedback.
  • Negotiating with customers to renew contracts and retain business.
  • Meeting with the sales team to propose customer retention solutions.
  • Writing and presenting customer behavior reports.
  • Building positive relationships with customers and business associates.

Retention Specialist Requirements:

  • Bachelor's degree in sales, marketing, or related field.
  • 2+ years experience in a similar role is preferred
  • Excellent customer service skills.
  • Strong conflict resolution skills.
  • In-depth knowledge of sales and marketing software.
  • Ability to remain calm and professional in stressful situations.
  • Advanced communication and interpersonal skills.
  • Empathy and patience.
  • Advanced organizational skills.
 
 

AvaHR is dedicated to empowering small businesses by helping them hire the right person as quickly as possible. We understand that for small businesses, every hire is critical. Losing a key team member can disrupt operations, increase workloads for other employees, and create uncertainty for business owners.

Our platform is designed to address these challenges with features, technology, and tools that streamline the hiring process. We aim to be a trusted partner for small businesses, providing the support they need to overcome the fear of being held back by bad hires or vacant positions.

By focusing on speed, efficiency, and accuracy in hiring, AvaHR helps small businesses thrive, ensuring every function of our company aligns with this mission. Our goal is to make a meaningful impact by alleviating hiring struggles and enabling businesses to build strong, successful teams.

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