Customer Experience Manager

101 E Main St Mesa, AZ 85666 • Administrative • Customer Service • Human Resources (HR) • Full-Time

Salary Type:  DOE

We are looking for an experienced Customer Experience Manager to provide excellent customer service and promote this idea throughout the organization. The goal is to keep the department running efficiently and profitable to increase customer satisfaction, loyalty, and retention.

Customer Experience Manager Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customer's issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused on that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry developments and apply best practices to areas of improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Customer Experience Manager Requirements

  • Experience in providing customer service support
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Customer service orientation
 
 

AvaHR is dedicated to empowering small businesses by helping them hire the right person as quickly as possible. We understand that for small businesses, every hire is critical. Losing a key team member can disrupt operations, increase workloads for other employees, and create uncertainty for business owners.

Our platform is designed to address these challenges with features, technology, and tools that streamline the hiring process. We aim to be a trusted partner for small businesses, providing the support they need to overcome the fear of being held back by bad hires or vacant positions.

By focusing on speed, efficiency, and accuracy in hiring, AvaHR helps small businesses thrive, ensuring every function of our company aligns with this mission. Our goal is to make a meaningful impact by alleviating hiring struggles and enabling businesses to build strong, successful teams.

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