Job Posting: Client Success Manager (Remote)

Job Description

Sovereign Lifestyles is excited to announce an opening for a Client Success Manager (CSM). This role is pivotal in our high-ticket sales environment, dedicated to empowering clients to amplify their legacy and impact through premium educational experiences. As a Client Success Manager, you will work from your home office and handle clients and projects that are completely remotely managed, requiring impeccable time management and interpersonal skills.

The position will involve partnerships with ambitious professionals, lifelong learners, and other high-achieving individuals, driven by a mutual ambition to excel in their respective fields. Your role is to guide them as they leverage our premium solutions, boosting their personal growth and our business revenue concurrently. This job is a remote job and will require proactive engagement and sustained client relationships managed in a global capacity.

Duties and Responsibilities

• Build and maintain lasting relationships with global clients, ensuring an exceptional client experience and maximizing client retention.
• Analyze client accounts and identify strategies for revenue growth through effective upselling, cross-selling, and account expansion.
• Assist clients with targeted strategies tailored to individual needs that align business and growth outcomes in a premium market setting.
• Leverage CRM tools to monitor and report on client interactions and progress, identify high-value opportunities, and manage the sales pipeline effectively.
• Conduct regular reviews and updates with clients using platforms like Zoom to ensure alignment on objectives and outcomes.
• Provide proactive problem-solving and strategic thinking to mitigate potential issues and maximize client success.
• Maintain a thorough understanding of market trends and competitor activities to adjust strategies accordingly.
• Contribute to the development and improvement of internal processes and tools for increased efficiency and better client management.
• Participate in weekly training sessions to drive engagement and facilitate ongoing client education.

Requirements

• Experience: 3-5 years in client success or account management, preferably with experience in EdTech or personal development sectors.
• Sales Expertise: Mastery of high-ticket sales methodologies (e.g., consultative or value-based selling).
• Business Acumen: Strong understanding of revenue metrics like Customer Lifetime Value (CLV) and Net Revenue Retention (NRR).
• Remote Proficiency: Able to manage high-stakes relationships remotely; proficient in CRM's and Zoom.
• Technical Skills: Proficiency in CRM software and familiarity with sales enablement tools.
• Education: Degree in business, marketing, education, or a related field; sales or customer success certifications are a bonus.
• Strategic Thinking: Ability to apply proactive problem-solving skills to real-world client scenarios.
• Executive Presence: Capable of managing relationships with high-achieving clients in a premium market.
• Adaptability: Thrive in a dynamic, high-stakes environment.
• Commercial Acumen: Skilled at spotting and pursuing revenue opportunities in collaboration with directors.
• Collaboration Skills: Ability to work effectively with internal teams to achieve high-value deals.
• Passion for Customer Advocacy: Champion client goals and growth.
• Data-Driven: Proficient in using data to analyze trends and make informed decisions.
• Negotiation and Communication: Exceptional skills in negotiating and communicating with driven personalities.

Benefits

• Performance-Based Pay: Unlimited earning potential, directly linked to your success in our high-ticket sales environment.
• Flexible WFH Scheduling: Through a fully remote role, enjoy the flexibility to work from home.
• Part- or Full-Time Roles: Options to align with your career aspirations and personal commitments.
• Ongoing Training & Mentorship: Access to weekly live training and personalized support to refine sales skills, enhancing personal and professional growth.
• Global Influence: Work with a diverse client base around the globe, expanding your professional reach and impact.
• Purpose-Driven Culture: Be part of a team that values transformative experiences and personal excellence delivered through high-quality educational offerings.

This is a remarkable opportunity to excel in a challenging and rewarding environment, helping to shape the personal growth and professional landscapes of our clients. If you're eager to drive significant revenue growth while contributing to client success, join us at Sovereign Lifestyles!