Job Description
Jenkins, a leading company in the automotive sector, is excited to announce a job opening for the role of Customer Service Manager. This is an exceptional opportunity for a dynamic and dedicated professional to join our team. The selected individual will play a pivotal role in enhancing our customer relationships and upholding the high standards of service excellence that Dealership is known for. This is a full-time position located at our main office, and candidates should be prepared to work on-site as this is not a remote job opportunity.
Duties and Responsibilities
- Lead and oversee the daily operations of the customer service department.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Work directly with management to review online reviews and customer surveys, ensuring customer feedback is promptly and effectively addressed.
- Manage and monitor the effectiveness of customer service personnel, providing training and support to improve performance.
- Handle the administration of customer service software and tools, ensuring effective usage across the team.
- Promote the company's image and public perception through proactive customer interactions and engagement strategies.
- Monitor and manage the company's Facebook page and other social media platforms, responding to inquiries and fostering a positive online community.
- Prepare and present reports on departmental progress and metrics to senior management regularly.
- Collaborate with other departments to integrate customer service with broader business strategies and initiatives.
- Handle any requested administrative and email requests by the managers, ensuring high efficiency and responsiveness within the team.
Requirements
- Strong understanding of customer service software, databases, and tools.
- Excellent communication and interpersonal skills, with the ability to manage and resolve conflicts effectively.
- Proven ability to mentor and lead a team, driving performance and achieving targeted results.
- Highly organized and capable of managing multiple tasks and projects simultaneously.
- Experience in managing social media platforms and online community engagement.
- Demonstrated ability to develop and implement customer service strategies that enhance business objectives.
- Strong problem-solving skills and the ability to think analytically.
- Commitment to maintaining a professional and positive work environment.
