Job Description
Solana Smart Home, a leader in innovative smart home technologies, is excited to announce an opening for a Full-Time Customer Service Specialist. This role is crucial in helping us continue to deliver exceptional service and support to our customers. The selected candidate will have the unique opportunity to work with a variety of smart home products and solutions that make everyday living simpler and more enjoyable. This position is based at our bustling headquarters and is not eligible for remote work, fully immersing our team members in the vibrant culture and close-knit community that Solana Smart Home prides itself on.
As a Customer Service Specialist at Solana Smart Home, you will be the frontline communicator with our new and existing customers, ensuring their satisfaction and loyalty. We are expanding rapidly due to increased demand for our innovative smart home appliances, offering excellent opportunities for advancement within the company. With incentives and bonuses up for grabs, and an exciting startup feel, this role is perfect for energetic, driven individuals eager to contribute to our growth and operational excellence.
Duties and Responsibilities
- Provide first-level contact and perform product demonstrations.
- Assist new and existing customers with inquiries and issues related to our smart home appliance products and services in person.
- Maintain a high level of professionalism with clients and work to establish a positive rapport with every demonstration.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Assist in the processing of orders and coordinate with logistics to ensure timely delivery of products.
- Conduct follow-up calls with customers to ensure their satisfaction with their purchases.
- Handle and resolve customer complaints/inquiries via mail, phone or in person in a timely and accurate manner.
- Assist in training peers on effective customer service practices as needed.
- Monitor customer satisfaction levels and develop methods for increasing them.
- Participate in educational opportunities to update job knowledge and technical skills.
Requirements
- Energetic and enthusiastic attitude towards customer satisfaction.
- Strong work ethic and a professional demeanor.
- Coachable with a keenness to learn and grow within the company.
- Educational background in communication, business, or a related field is preferred but not necessary.
- No experience necessary as we are willing to train the right candidate.
- Excellent communication skills.
- Strong organizational skills and attention to detail.
- Ability to work in a team environment and maintain confidential information.
- Flexibility to work different shifts including weekends or evenings if required.
- Legal right to work in the country where the job is based without sponsorship.
- Opportunity to earn and potentially manage or run a branch location as we expand from our base in Orange County California
- Exposure to incentives and bonuses including a startup bonus package.
