Customer Care and Outreach Specialist

Fully remote • Customer Service • Full-Time

Salary Range:  $50000 - $55000 year

Customer Care and Outreach Specialist

Carbon Solutions Group is a renewable energy consulting firm specializing in Renewable Energy Credit (REC) aggregation within Solar, Geothermal, and Energy Efficiency (EE). We are dedicated to driving sustainable energy solutions and supporting our partners and clients in their renewable energy endeavors.

Position Overview:

We are searching for a versatile and dynamic Customer Care and Outreach Specialist to join our team. This fully remote role involves acting on diverse projects, including SOP creation and implementation, overseeing assigned RPS markets, client communication, and application processing. The ideal candidate will play a crucial role in establishing and maintaining internal processes to efficiently submit applications to the applicable Renewable Portfolio Standard (RPS) Administrations and Tracking Systems. 

Key Responsibilities:

  • Create a positive service experience in every client interaction
  • Efficiently and effectively communicate with customers via phone and email
  • Communicate with installers/partners/facility owners on application and REC delivery status, application shortfalls, and outstanding curative items including issues with system production
  • Track assigned customer registrations and follow up with the appropriate parties to collect missing information or documents
  • Escalate outreach to the appropriate internal leadership as needed
  • Facilitate the application process for Renewable Portfolio Standards (RPS) programs and other incentive programs. Coordinate the submission of required documentation and track application statuses to ensure successful participation in relevant programs.

Ideal Qualifications:

  • Experience in the solar energy industry
  • Experience and ability to work with Office/Google Suite products 
  • Skilled in working with Customer Relationship Management (CRM) systems
  • Advanced experience in customer service 
  • Familiarity with online monitoring systems such as Enphase, SolarEdge, Generac, etc.

Benefits:

At Carbon Solutions Group, we prioritize the well-being and professional growth of our team members. Here's what we offer:

  • Flexible Work Environment: Enjoy the freedom of working fully remote, allowing you to balance your personal and professional life effectively.
  • Comprehensive Benefits Plan: Eligibility to enroll in Carbon Solutions Group's Benefits Plan and related programs starting just 30 days after your start date.
  • Competitive Salary: Receive a competitive salary commensurate with your experience and contributions to our team. Range of $50,000 - $55,000
  • 401K: Access to a 401K retirement savings plan to help you plan for your future financial security.
  • Performance-Based Bonus: Opportunity for annual bonuses based on performance evaluations and participation in bonus pool opportunities.
  • Unlimited Time Off: Enjoy unlimited time off, subject to manager approval, with our office closed for all federal holidays. Additionally, you'll have nine annual company-scheduled holidays.
  • Travel Stipend: After six months of employment, you'll become eligible for a $1,000 annual travel stipend. This stipend increases by $250 for every year of employment until reaching a maximum of $2,500.
  • Professional Development: Access to opportunities for professional development and career growth to enhance your skills and advance your career.

At Carbon Solutions Group, we don’t just offer jobs—we provide careers with flexibility, growth, and work-life balance. You’ll be part of a growing organization that values your contributions and invests in your success.

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.

 

Our Mission

Scaling Distributed Energy

For over 15 years, we have been focused on advancing distributed decarbonization through electric vehicle charging solutions, solar aggregation and ESG services. We partner with public, private and government sector clients to accelerate their path to net zero.

As pioneers in the decarbonization movement, CSG continues to make waves in the industry by setting the bar in EV infrastructure development and by advancing access to EV charging, as well as managing 20,000 active solar aggregation projects in 20 states.

We believe that all communities should have access to a growing supply of clean, carbon-free energy. In addition to securing a more resilient energy future, CSG’s alternative energy actions drive meaningful business transformation and bring economic benefits to communities across the country. 

At Carbon Solutions Group, we don’t just offer jobs—we provide careers with flexibility, growth, and work-life balance. You’ll be part of a growing organization that values your contributions and invests in your success. We prioritize the well-being and professional growth of our team members. Here's what we offer:

  • Flexible Work Environment: Enjoy the freedom of working fully remote, allowing you to balance your personal and professional life effectively.
  • Comprehensive Benefits Plan: Eligibility to enroll in Carbon Solutions Group's Benefits Plan and related programs starting just 30 days after your start date.
  • Competitive Salary: Receive a competitive salary commensurate with your experience and contributions to our team. Range of $50,000 - $55,000.
  • 401K: Access to a 401K retirement savings plan to help you plan for your future financial security.
  • Performance-Based Bonus: Opportunity for annual bonuses based on performance evaluations and participation in bonus pool opportunities.
  • Unlimited Time Off: Enjoy unlimited time off, subject to manager approval, with our office closed for all federal holidays. Additionally, you'll have nine annual company-scheduled holidays.
  • Professional Development: Access to opportunities for professional development and career growth to enhance your skills and advance your career.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.


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