We are looking for a motivated and friendly Customer Care Representative to join our team. This is a fantastic opportunity for individuals passionate about delivering exceptional customer service in the security industry.

Salary starts at $27 per hour.

Key Responsibilities:

• Handle inbound and outbound customer calls and emails with professionalism and courtesy.
• Provide timely, accurate, and detailed information regarding security alarm services, products, and account inquiries.
• Assist customers with troubleshooting and resolving issues related to security systems.
• Schedule appointments for installations, maintenance, and service requests.
• Educate customers about alarm system features, safety tips, and troubleshooting solutions.
• Follow up with customers to ensure satisfaction and resolve any outstanding concerns.
• Collaborate with technicians and other departments to ensure seamless service delivery.
• Document customer interactions and feedback for quality control and service improvement.

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor's degree preferred).
• Previous experience in customer service or call center environment (experience in the security or technology sector is a plus).
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively.
• Proficient in using CRM systems, MS Office, and other relevant software.
• Problem-solving mindset with a customer-first attitude.
• Ability to remain calm under pressure and handle difficult situations with tact and professionalism.
• A passion for helping others and delivering exceptional service.