Job Posting for Customer Service Position at TSG

Job Description

TSG, a leading company in the industry, is excited to announce a new opening for a Customer Service position within our dynamic team. We are searching for a dedicated and communicative individual to help us continue to deliver exceptional support to our customers. This is a Full-Time position based in our main office, requiring the successful applicant to work on-site as this is not a remote job opportunity.

As a vital part of our customer service team, you will be the front-line support helping to maintain the satisfaction of our customers. This role is pivotal in ensuring that our customers' experience with TSG is nothing short of exceptional. We aim to find a customer service professional who is not only eager to address customer queries but is also prepared to go above and beyond in delivering outstanding service.

Duties and Responsibilities

• Follow communication scripts when handling different topics but personalize customer interactions.
• Identify customer needs, clarify information, and provide solutions or alternatives.
• Build sustainable relationships and engage customers by going the extra mile.
• Meet personal/team qualitative and quantitative targets.
• Follow procedures, guidelines, and policies diligently.
• Take part in training and other learning opportunities to expand knowledge of company and position.
• Adhere strictly to schedules, maintaining punctuality and attendance as required.
• Participate cooperatively in team efforts and contribute to building a positive team spirit.
• Interact with customers, marketing our new product, and answering any questions they might have about the product.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong communication skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree; higher education will be considered a plus.
• Must have the ability to work on-site as this is not a remote position.
• Must be thoroughly professional in all manners of communication and presentation.