Company Overview

LionsMane Securities, a leading firm in the financial services industry, is excited to announce a vacancy for a Full-Time Customer Service Representative. This position is crucial for maintaining and enhancing our customer relationships by providing exceptional service and support. Notably, this is an on-site position that requires the candidate to work from our headquarters. It is not a remote job, underscoring our commitment to personal customer interactions and high service quality.

Job Description

As a Customer Service Representative at LionsMane Securities, you will be the primary point of contact for our clients, ensuring their experience is seamless and satisfactory. Your role is pivotal in fostering long-term client relations and upholding the company's reputation for outstanding customer support. This role demands not only excellence in service delivery but also a deep understanding of our products and services to assist customers efficiently.

Duties and Responsibilities

• Respond promptly to customer inquiries via phone, email, or face-to-face interactions.
• Provide detailed, accurate information about financial products and services to assist clients in making informed decisions.
• Handle customer complaints with empathy and efficiency, identifying solutions that mitigate issues while enhancing the customer's perception of the company.
• Document all customer interactions, feedback, and resolutions in our CRM system to ensure a consistent and coordinated customer experience.
• Collaborate with other departments to address customer needs comprehensively and promote cross-functional knowledge sharing.
• Engage actively with customers to build rapport and foster long-term relationships that promote client retention and loyalty.
• Stay informed of new products, services, and policies to provide customers with up-to-date information and support.

Requirements

• High school diploma or equivalent; higher education or certifications in customer service are a plus.
• No previous experience required; however, prior experience in customer service or related fields is highly advantageous.
• Strong communication skills, both verbal and written, are essential for successful customer and internal communications.
• Ability to troubleshoot, problem-solve, and effectively resolve conflicts, ensuring customer satisfaction.
• Capacity to work in a fast-paced and dynamic environment, managing multiple tasks simultaneously without compromising service quality.
• Excellent interpersonal skills, a positive attitude, and a friendly demeanor to enhance customer interactions and workplace harmony.
• Proficiency in using computers, CRM software, and office productivity tools to record, track, and analyze customer interactions.