Job Title: Operation Director 

Status: Full-Time-Exempt  

Reports to: Chief Executive Officer 

Mission – Texas Muslim Women’s Foundation empowers, promotes, and supports  

all women and their families – A mission that ultimately creates stronger  

communities 

Position Summary: 

This position reports directly to the CEO and serves as a member of the Executive  

Leadership Team. The Operation director is responsible for enhancing the internal  

organization processes and infrastructure that will allow TMWF to continue to  

grow and fulfill its mission. The Operation Director performs highly advanced  

managerial work providing direction and guidance to the CEO and Finance  

Director. Work involves developing policies, reviewing guidelines, procedures,  

rules, and regulations; establishing priorities, standards, and measurement tools  

for determining progress in meeting goals; coordinating and evaluating program  

activities; and developing and approving budgets. This position plans, assigns, and  

works under minimal supervision.

Duties and Responsibilities:  

Department: Administration 

• Oversee and develop business policies and operating procedures and practices 

• Support and advise the CEO in decision making 

• Oversee and manage all agency contracts 

• Manage risk and insurance 

• Develop staff incentives and improve workplace environment 

Administration/Finance/Grants 

• Work with Finance Director to develop an annual operating budget 

•  Propose capital expenditures necessary for the efficient operation at TMWF

•  Coordinate with the Social Service Director, Counseling Director, Legal Team, and Finance on all grant reporting, and ensure compliance 

• Ensure personnel policies and procedures are appropriate for the effective and efficient functioning within the working environment and the protection of staff 

• Review policies and procedures annually and recommend needed changes to the Management Team. 

•  Oversee timely maintenance and agency records and reports for staff and participants, and ensure record security 

• Ensure confidential and sensitive information is secure within TMWF records 

• Oversee the preparation and submission of grant statistical reporting for federal, state, and local grant funding opportunities in coordination with the CEO and Finance Director 

•  Maintain Board of Director logs for required documentation, meeting  attendance, terms, contact information, and annual giving 

• Attend training and conferences as required 

• Assist with other duties as requested by the CEO 

Human Resources 

• Manage and oversee the human resource function for TMWF, including: 

• Overlooking Recruitment, hiring, and compensation 

• Benefits administration and oversight 

• Professional training and development, including new employee orientation 

• Retention strategies 

• Regulatory oversight and legal compliance 

• Oversight of the human resource function to ensure it is properly resourced and represented within the senior management team 

• Records management 

Operations 

• Oversee the maintenance and updating of all internal policies and procedures,  and ensure they are reviewed and updated annually 

• Oversee agency facilities and equipment and ensure all are maintained in a  condition to promote efficiency, health, comfort, and safety. Evaluate and justify supply needs  and purchases 

• Provide office management by overseeing administrative functions for the TMWF office, shelters, and Senior home, including ensuring smooth daily operations. 

• Act as a staff liaison to relevant Board committee members

Facilities 

• Oversee building and grounds maintenance 

• Oversee cleaning and janitorial services 

• Manage health and safety at the facility 

• Oversee security 

• Oversee utilities and communications infrastructure 

Leadership and Systems Thinking 

• Incorporate ethical standards of practice into all interactions with individuals, organizations, and communities 

• Ensure availability and use of professional development opportunities for all TMWF staff 

• Ensure continuous improvement of individual, program, and organizational  performance (e.g., mentoring, monitoring process, adjusting programs to achieve better results) 

Programs 

• Oversee programmatic activities 

• Evaluate and provide feedback to directors 

• Provide strategic planning and set goals for each program 

Other Information 

• Position involves work with sensitive information about domestic violence  victims and partner agency personnel at supervisory and front-line levels 

• Desirable personal qualities include tact, good judgment, flexibility, a positive attitude, high professional standards and ethics, and an ability to get along with a variety of  people from various disciplines 

• Employment is dependent upon the successful completion of a background  check, including criminal, CPS, and sex offender clearances 

CURRENT MANAGEMENT OVERSIGHT 

• Volunteer Coordinator/office manager 

• Housing and Procurement Manager 

Qualification:

• Master’s Degree in Business Administration, Nonprofit Management, Social Work, or other related Human Services field or equivalent work experience 

• Experience in a nonprofit organization (ideally direct care) and management preferred 

• Demonstrated experience in operations management and planning with  previous experience overseeing human resources, day-to-day operations, agency policies and  procedures, contracts, risk management, and legal matters 

• Excellent computer skills and proficiency in Microsoft Excel, Word, and Outlook 

• Skill in organizational development, personnel management, budget and  resource development, and strategic planning; demonstrated success developing and monitoring systems  to manage both operational and programmatic work that involves high levels of collaboration 

• Excellent people skills, with an ability to partner with a dynamic leadership team 

• Personal qualities of integrity, credibility, and commitment to the mission of the CAC 

• Flexibility and an ability to multitask; ability to work within an ambiguous, fast moving environment while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems 

Experience 

• 7 years of experience in a socially responsible organization with progressive experience leading and at least 3 years of experience in operational/administrative management 

• Excellent written and oral communication skills, organizational skills, computer  skills, and collaborative capabilities 

• Proficiency with Financial/Accounting management systems, Microsoft Windows XP and 7 Operating Systems, office 365, Word, Excel, and Outlook 

• Proven leadership within a team of diverse individuals 

• Prior experience in employee relations, talent acquisition, and staff development 

• Proven experience in operational organization and development 

• Experience in grant writing and requests for funding, preferred 

Physical Requirements: 

• Must be mobile and able to bend, stoop, reach, and moderately lift (up to 30 pounds)

• Must be able to sit or stand at a workstation and/or a computer screen for up to 2 hours at a time 

The above statements are intended to describe the general nature and minimum level of work being performed. The employee will be required to perform any other job-related duties as required by the job objectives, and mission and philosophy of Texas Muslim Women’s Foundation, Inc., We are an equal-opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual  orientation, gender identity or expression, pregnancy, age, national origin,  disability status, genetic information, protected veteran status, or any other  characteristic protected by law. To empower, promote, and support women and families through Educational, Outreach, Philanthropic, and Social  Services