JOB DESCRIPTION: Dental Office Manager

Smile Avenue Family Dentistry is excited to announce an opening for a dedicated Dental Office Manager at our well-established clinic. This full-time position offers a brilliant opportunity for an individual passionate about healthcare administration to join a thriving team. We are committed to providing exceptional dental care in a warm and welcoming environment. By joining our team, you will be instrumental in ensuring smooth operations and maintaining the highest standards of patient satisfaction. Please note, this job is not eligible for remote work and requires presence at our clinic location. 

As a Dental Office Manager, you will be at the heart of our daily operations, playing a key role in shaping a positive experience for both our staff and patients. Your leadership will ensure our office runs efficiently, supporting our mission to deliver outstanding dental services. 

Duties and Responsibilities

• Lead, mentor, and support office staff to ensure high productivity and excellent patient service. 
• Oversee daily administrative operations and coordinate patient schedules to optimize workflow and reduce wait times. 
• Manage patient records and ensure compliance with privacy regulations and dental board standards. 
• Develop and implement office policies and procedures to improve efficiency and manage office budget to maintain cost effectiveness. 
• Maintain an inventory of office supplies and dental materials, ensuring availability and cost control. 
• Handle patient billing and resolve financial discrepancies to ensure accuracy in accounting. 
• Coordinate with dental professionals to ensure all tools and equipment are available and in excellent condition for procedures. 
• Engage with patients to gather feedback, address concerns, and foster a welcoming and caring environment. 
• Maintain a clean and organized office environment to enhance staff productivity and patient satisfaction. 
• Implement marketing and outreach programs to raise community awareness and expand patient base. 
• Prepare regular reports for the head dentist detailing operational progress and any issues. 
• Navigate software and office systems efficiently, ensuring all staff are trained and proficient in their use. 

Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field. 
• Minimum of 5 years of experience in a dental office or healthcare facility management role. 
• Strong leadership and team-building skills to effectively manage office staff. 
• Excellent organizational and time management skills with the ability to multitask in a fast-paced environment. 
• Proven track record of implementing efficient office policies and patient relationship management. 
• Knowledge of dental industry regulations and best practices to ensure compliance and safety in the office. 
• Proficiency in dental practice management software and MS Office. 
• Exceptional communication and interpersonal skills, with a focus on patient care and team collaboration. 
• Ability to handle stressful situations professionally and maintain confidentiality of patient records. 
• Demonstrated ability to handle financial operations, including budgeting and billing. 
• Commitment to ongoing professional development and maintaining current knowledge of healthcare administration trends.