Job Posting: Customer Service Representative

Company: Essential Impact Marketing

Job Description

Essential Impact Marketing, a front-runner in the local marketing and sales industry, is excited to announce an open position for a Customer Service Representative. We are an organization committed to delivering outstanding customer experiences and innovative marketing solutions. Our team comprises highly professional and hardworking individuals dedicated to excellence and client satisfaction. As we expand our services, we are looking for a dynamic individual to join our on-site team in a Full-Time capacity.

This role is a perfect opportunity for someone seeking to make a significant impact within a growing company, where they can acquire valuable skills on the job and surpass weekly team and client goals. We emphasize extensive paid training and career development opportunities, ensuring our team members are well-prepared to meet the challenges of the market. Please note, this is not a remote job and requires presence at our local offices.

Duties and Responsibilities

• Interface directly with customers to assess and meet their needs, ensuring a quality customer service experience.
• Present products and services tailored to customer requirements, enhancing customer satisfaction and company revenue.
• Provide accurate and detailed answers to customer inquiries regarding products and services, ensuring they receive the most current and relevant information.
• Collaborate with internal departments to ensure that customer demands are met promptly and efficiently.
• Engage in active communication with customers to generate new sales leads and potential new markets.
• Maintain a professional demeanor and a positive attitude that reflects well on the company brand and fosters repeat business.
• Analyze and solve problems frequently and proactively to improve the customer experience.

Requirements

• Proven customer service experience in a retail or similar customer-facing role.
• Ability to effectively communicate with customers in a retail setting.
• Excellent verbal and written communication skills.
• Capability to present customers with products and services tailored to their needs.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Experience working with internal departments to meet customer's needs effectively.
• Skilled in generating and pursuing sales leads through effective communication.
• Demonstrates ability to meet or exceed performance goals.
• Willingness to engage in paid training and take on career development opportunities offered by the company.
• Must be resilient, dedicated to job roles, and capable of surpassing weekly team and client goals.