Are you outgoing, friendly and enjoy interacting with all kinds of people?

Are you direct yet warm?

Are you frustrated with the same old routine and looking for more versatility and autonomy?

Join Us and help us build something amazing!

Immediate full-time opening. Lauro Painting, an established, progressive and growing residential painting contractor in Blue Bell, PA and the surrounding areas is now accepting applications for a thorough, assertive, and outgoing individual to join our team.

The Customer-Focused Office Manager and Culture Officer is a critical part of our company so it’s important that the person we choose will be a “fit” with our commitments and shared values. If you or someone you know that is excellent at working independently and would like to be rewarded for your organization, efficiency, tenacity and follow through, please read on or share this.

ABOUT THE JOB - KEY RESPONSIBILITIES:

Customer Support:

• Ensure clients have a consistent Lauro Painting experience from sale to completion including:

  • Answer incoming calls and route to the proper department.

  • Qualify and schedule appointments for our sales team.

  • Ensuring customers receive excellent follow-up and progress communication via company channels, phone, email, CRM, etc.

  • Communicate and collaborate with staff to assist with scheduling assistance, project support, information requests, etc.

  • Assist in setting up projects for production.

  • Provide post job follow up and ensure customer satisfaction.

Community Engagement and Networking

• Create and manage the Lauro Painting community engagement initiative by identifying, planning, and staffing community events to promote Lauro Painting.

• Regularly participate in B2B and B2C networking events.

Company Culture and HR Support:

• Facilitate internal community and culture in order to create a unique, cohesive, and drama free company culture.

• This will involve:

  • Planning and facilitating company meetings.

  • Planning formal and informal company events.

  • Participating in conflict resolution meetings with others on the management team.

• Oversee our hiring process by posting ads, reviewing applicants, scheduling candidate interviews with the hiring manager, etc.

• Onboard new painters by meeting with them, explaining our paperwork, processes, etc.

• Onboard trade partners.

ABOUT YOU - TRAITS AND SKILLS NECESSARY FOR SUCCESS:

• You are outgoing and enjoy interacting with all kinds of people.

• You are direct and get results in a warm friendly way.

• You have a preference for maintaining and establishing an organized workplace.

• You enjoy compiling, confirming, and organizing information.

• You have the ability to finish tasks despite challenges or resistance.

• You are able to see challenges and create solutions.

• You demonstrate self-control and an ability to manage time and priorities.

• You are answerable and accountable for your actions.

• You recover quickly from adversity.

• You are comfortable working independently and autonomously.

• You treat others fairly, regardless of personal bias or beliefs.

REQUIREMENTS:

• Administrative experience; supporting a high-level manager or business owner.

• Experience working in day to day operational tasks.

• Previous experience overseeing projects - timelines, resources needed, scheduling, etc.

• We are a tech driven company…Cloud-based software, familiarity with and willingness to learn new technologies and applications.

• Proven history at producing measurable results.

• Ability to pass a background check.

• DISC Assessment we will provide you with.

SCHEDULE:

• 40 hours per week

• 8-4:30 preferred

• In our location

• Occasional evening or weekend hours to staff events.

COMPENSATION:

• $70,000 per year

Benefits:

• 10 Accrued Days PTO, 6 Holiday’s Paid

• Health Insurance Contribution towards company plan

Since 2010, Lauro Painting has delivered interior painting and exterior painting for general contractors, homeowners, and commercial clients with high standards of quality and service. Our continued growth stems from our engaged and experienced team and a culture of quality, self improvement, and respect. We care about each other and our clients and enjoy an excellent reputation as a result.