Job Opening at Esskay Dental

Patient Care Coordinator / Dental Office Manager / Dental Receptionist

Esskay Dental, a leading name in oral health care, is excited to announce an opening for a talented and dedicated individual to join our team as a Patient Care Coordinator / Dental Office Manager / Dental Receptionist. This full-time position is an excellent opportunity for an experienced individual looking to advance their career in the dental care industry. Located at the heart of our bustling dental practice, this role requires someone who can manage multiple responsibilities efficiently while maintaining a welcoming and professional atmosphere for our patients.

This is a non-remote position, and the successful candidate will be expected to work onsite at our dental office. We are looking for a professional who is prepared to handle a diverse range of duties and contribute positively to our patient care standards.

Duties and Responsibilities

• Greet patients and handle check-in and check-out processes smoothly.
• Manage appointment scheduling, ensuring efficient use of practitioners' time and minimizing patient wait times.
• Maintain meticulous patient records for clinical history, treatments plans, and other necessary documentation.
• Support dental billing processes by compiling and submitting insurance claims, following up on deferred claims, and managing patient billing inquiries.
• Coordinate and communicate effectively with dental professionals and support staff to ensure optimal operation of the facility.
• Oversee inventory management, ensuring that dental supplies and equipment are regularly assessed and replenished.
• Implement and monitor office policies and procedures to ensure compliance with safety and health regulations.
• Handle patient concerns and complaints professionally, offering solutions that enhance their overall experience.
• Engage in ongoing staff development and training, promoting a culture of learning and adherence to highest industry standards.
• Contribute to team efforts by accomplishing related tasks as needed to streamline operations and support quality dental care delivery.

Requirements

• Proven experience as a Patient Care Coordinator, Dental Office Manager, or Dental Receptionist.
• Strong understanding of dental office procedures and caregiving roles.
• Excellent organizational and leadership skills to manage various schedules and departments within the dental office.
• Superb communication and interpersonal skills, with a clear focus on patient satisfaction.
• Ability to handle sensitive information confidentially.
• Proficiency in using dental office software as well as the ability to adapt to new software implementations.
• Comprehensive knowledge of dental terminology and dental health compliance.
• Bilingualism; proficiency in Spanish is mandatory.
• Commitment to maintaining a professional, smart, and presentable appearance at all times.
• Capable of handling multiple tasks in a fast-paced environment.
• An educational background in healthcare administration, dental hygiene, or related field is preferred.
• Certification or readiness to acquire certification relevant to the dental industry.