Patient Care Coordinator at Esskay Dental (BILINGUAL IN SPANISH IS MANDATORY !!!) 

Job Description

Esskay Dental is thrilled to announce an open position for a Patient Care Coordinator at our vibrant clinic. This Full-Time role is essential in fostering an environment where patient care is the priority and ensuring the smooth operation of our facility. Located in the heart of our community, this opportunity is not remote and requires your warm presence at our bustling office, where your contributions will directly enhance patient experiences and outcomes.

The chosen candidate will join a dedicated team committed to making every patient feel at home. With a strong focus on growth and innovation, the role aims to support both our patients' well-being and the continuous development of our practice. This position is perfect for someone who thrives in a dynamic environment and is eager to be part of a team that values progress and patient satisfaction.

Duties and Responsibilities

• Manage efficiently the front office duties including appointment scheduling, patient registration, and checkout procedures.
• Maintain patient records with high standards of accuracy, confidentiality, and security.
• Administrate insurance processes including verification, claims, and patient billing.
• Coordinate patient care by acting as a liaison between patients, dentists, and other healthcare professionals.
• Develop comprehensive treatment plans in collaboration with dental care providers and discuss them with patients.
• Assist in the organization of office events and manage patient communication strategies.
• Participate actively in team meetings and contribute to quality improvement initiatives.
• Ensure the clinic environment remains clean and organized to promote health and safety regulations.
• Provide empathetic support and information to patients regarding their dental care procedures and concerns.
• Manage inventory of dental supplies and place orders as necessary while adhering to budget constraints.

Requirements

• High School Diploma or equivalent; associate degree in relevant field preferred.
• Proven experience as a Patient Care Coordinator or similar role within a healthcare setting.
• Strong understanding and application of dental terminology and practices.
• Proficiency with dental office software, specifically Eaglesoft, FUSE, or CURVEHERO.
• Exceptional communication skills, both verbal and written, with the ability to communicate effectively with patients and team members.
• Strong organizational skills with the ability to multitask and manage time effectively in a fast-paced environment.
• Capability to handle sensitive information confidentially.
• Exemplary customer service skills, ensuring a pleasant visit for each patient.
• Ability to work independently and collaboratively within a team setting.
• A positive attitude and resilience in high-pressure situations.