Job Description
GroHR is excited to announce a job opening for a Customer Service Manager. This is a fantastic opportunity for a dynamic and experienced individual to join a growing team in a role that is pivotal to the company's success. The position of Customer Service Manager is a Full-Time, Fully Remote role, offering a chance to work flexibly from anywhere. This role is perfect for those who excel in managing teams and processes and are passionate about providing exceptional service to customers while driving organizational success.
As the Customer Service Manager, you will be expected to maintain the highest standards of service quality and ensure customer satisfaction is not just met but exceeded. If you're ambitious, customer-focused, and looking to make a significant impact in a fast-paced, innovative environment, we invite you to bring your knowledge, skills, and experience.
Duties and Responsibilities
- Provide top-tier support to customers from the initial inquiry through post-event follow-up.
- Answer phone calls and online chat inquiries involving any customer issues.
- Troubleshoot, track, and resolve customer service issues to ensure satisfaction.
- Develop strategies to improve the overall customer experience with a growth mindset.
- Communicate with senior managers regarding any customer or system issues and resolution measures taken.
- Serve as a backup for presenter manager and marketing coordinator.
- Perform other administrative duties as assigned to support the customer service team.
Requirements
- Associate's degree in a related field.
- Minimum of 3 years of experience in customer support management.
- Excellent communication and problem-solving skills.
- Proven ability to maintain high standards ensuring customer satisfaction at every touch point.
- E-commerce experience, preferably with Shopify.
- CRM experience, preferably with HubSpot.
