Are you friendly, outgoing and eager to help customers have an amazing experience?

Are you a task oriented person with enough warmth to delight our clients?

Are you organized and forward thinking and enjoy a fast paced work environment?

Are you frustrated with the same old routine and looking for more variety and autonomy?

Join us and help us build something amazing!

Immediate full-time opening for an Office Manager in our Taveres Office (Moving to Leesburg in November). OCD Painting and Flooring, a progressive and growing painting and remodeling contractor in Leesburg Florida and the surrounding areas is now accepting applications for a thorough, assertive, and logical Office Manager to join our team.

The Customer-Focused Office Manager is a critical part of our company so it’s important that the person we choose will be a “fit” with our commitments and shared values. If you or someone you know that is excellent at working independently and would like to be rewarded for your organization, efficiency, tenacity and follow through, please read on or share this.

ABOUT THE JOB - KEY RESPONSIBILITIES:

Customer Support:

• Answer incoming calls and schedule appointments for our sales team.

• Ensure customers receive excellent follow-up and progress update communication via company channels, phone, email, CRM, etc.

• Provide continuous communication before, during, and after the project to ensure customer satisfaction.

Project Support:

• Communicate and collaborate with staff to assist with scheduling assistance, project support, information requests, etc.

• Ensure all field documents are complete and ready in advance of the project start including executed contract, deposit, color schedule, and work order, 

• Order materials and equipment in advance of the job start with the support of others.

• Communicate with the field for job progress information and facilitate needs and changes as they arise.

Office and Administrative Support

• Customer billing and A/R Management

• General electronic file management

• Manage office supply inventory

• Special Projects-Participate in problem solving, research, and implementation.

• Organize company meetings.

• Plan occasional company offsite events as needed.

HR Support:

• Oversee and run our hiring process by posting ads, reviewing applicants, and scheduling candidate interviews with the branch manager, etc.

• Onboard new painters by meeting with them, explaining our paperwork, processes, etc.

• Onboard new subcontractors by meeting with them and ensuring all of their paperwork is current.

• Review timesheets, modify and run payroll, etc.

• Manage PTO accrual and time off requests.

Sales Support

• Provide support during the life of the lead including appointment setting, light pre-qualifying, appointment confirmation, and post estimate follow up.

• Organize bid notes and pictures for future reference.

ABOUT YOU - TRAITS AND SKILLS NECESSARY FOR SUCCESS:

• You have a cheerful and comfortable verbal communication style especially on the phone.

• You are persistent and have the ability to finish tasks despite challenges or resistance.

• You have a preference for maintaining and establishing an organized workplace.

• You enjoy compiling, confirming, and organizing information.

• You are able to see challenges and create solutions.

• You demonstrate self-control and an ability to manage time and priorities.

• You are answerable and accountable for your actions.

• You recover quickly from adversity.

• You are comfortable working independently and autonomously.

• You treat others fairly, regardless of personal bias or beliefs.

REQUIREMENTS:

• Administrative or Operational experience; supporting a high-level manager or business owner.

• Previous experience overseeing projects - timelines, resources needed, scheduling, etc.

• We are a tech driven company…Cloud-based software, familiarity with and willingness to learn new technologies and applications.

• Proven history at producing measurable results.

• Ability to pass background check 

• DISC Assessment we will provide to you.

SCHEDULE:

• 40 hours per week

• 7:30-4:30 with a 1 hour lunch break

• In our location

COMPENSATION:

• $52,000 per year plus incentives

• Potential of $65K+ when benchmarks are met

BENEFITS:

• 10 Days PTO, Sick, and Personal Time on an accrual basis.

• 6 Holiday’s Paid

Since 2017, OCD has delivered painting, flooring, and ancillary home improvement services for general contractors, homeowners, and commercial clients with high standards of quality and service. Our continued growth stems from our engaged and experienced team and a culture of quality, self improvement, and respect. We are fast growing with a determination to be best in class in the Tavares area.