Front Office - Dental

12902 Bothell-Everett Hwy, Ste E Everett, WA 98208 • Administrative • Customer Service • Healthcare • Full-Time

Salary Range: $20.00 - $26.00 hour

Job Opening at Genuine Smiles: Front Office Position

Job Description

Genuine Smiles, a leading organization in the dental health sector, is excited to announce a job opening for a dedicated individual to fill the position of Front Office. This full-time opportunity is designed for candidates who are eager to bring their administrative expertise to a vibrant, professional team. Ideally suited for candidates who thrive in a dynamic environment, the role is centered at our office headquarters and is not eligible for remote work.

The Front Office position is crucial for the first impressions we make. This role involves extensive interaction with our patients and requires a high degree of professionalism and enthusiasm. The successful candidate will be responsible for managing multiple administrative tasks while maintaining the high standards of customer service that Genuine Smiles is known for.

Duties and Responsibilities

Making and answering phone calls in a professional and courteous manner.
Scheduling and confirming appointments to optimize client satisfaction and facility efficiency.
Replying promptly to client texts and emails to address any concerns or queries.
Verifying patient insurance coverages and contacting insurance companies to confirm details as needed.
Processing payments and balancing financial accounts at the end of each business day.
Maintaining accurate records and confidentiality of the patient's information.
Providing clients with support and guidance in filling out paperwork.
Ensuring the reception area remains tidy and conducive to a welcoming atmosphere.
Coordinating with other team members to support overall patient care and office activities.

Requirements

Excellent communication skills, capable of dealing efficiently and politely with various inquiries.
Strong customer service orientation with a proven ability to resolve conflicts and ensure client satisfaction.
A collaborative and teamwork-driven mindset, ready to support colleagues and enhance office coherence.
A positive attitude and resilience, capable of thriving in a busy environment.
Eagerness to learn and adapt to new systems and procedures as needed.
Preferred candidates will have a background in insurance and billing processes, ideally in a healthcare setting.
Dental office experience is an advantage, offering insights into industry-specific practices and terminology.