Experienced Dental Receptionist

Location: 2525 W Carefree Highway, Ste 154 Phoenix AZ 85085

Work Hours:

• Monday - Thursday: 7:00 AM to 7:00 PM (Two shifts: 6:30AM to 3:00PM and 11:00AM – 7:00 PM)

• Friday: 6:30 AM to 1:00 PM (Half Day)

Pay Rate: $18 - $20 per hour (based on experience)

Job Overview: We are seeking a highly organized and personable Dental Receptionist to join our dynamic team. The ideal candidate will have at least 2 years of experience in a dental office setting and will be comfortable working in a fast-paced, patient-focused environment. The Dental Receptionist will be the first point of contact for patients, responsible for creating a welcoming and professional atmosphere while ensuring the smooth operation of the front office.

Key Responsibilities:

• Patient Reception: Greet patients in a friendly, professional manner upon arrival. Ensure all patient information is accurately entered into the system.

• Appointment Scheduling: Answer phone calls, schedule and confirm appointments, and handle rescheduling or cancellations in a timely manner.

• Billing and Insurance: Collect patient payments, verify insurance information, submit claims, and assist with billing inquiries. Work with insurance companies to verify benefits and assist with pre-authorizations.

• Patient Records: Maintain accurate, up-to-date patient records and confidentiality in compliance with HIPAA regulations.

• Administrative Support: Perform a variety of administrative tasks such as filing, data entry, and maintaining patient files.

• Coordination with Clinical Staff: Work closely with dentists, hygienists, and other office staff to ensure smooth operations and communicate any patient needs.

• Problem Resolution: Address patient concerns or complaints with professionalism and empathy, ensuring patient satisfaction.

• Office Organization: Keep the reception area clean and organized, ensuring all supplies are stocked and office equipment is functioning properly.

Qualifications:

• 2+ years of experience working as a dental receptionist or in a similar front-office administrative role.

• Knowledge of dental terminology, procedures, and insurance policies preferred.

• Proficient in dental software (e.g., Dentrix, Eaglesoft, Open Dental, etc.) and Microsoft Office Suite.

• Strong communication skills, both verbal and written.

• Ability to multitask, stay organized, and manage time effectively in a busy environment.

• Excellent customer service skills and the ability to build rapport with patients.

• Detail-oriented and able to handle sensitive patient information with discretion.

• Bilingual (Spanish) is a plus but not required.

Benefits:

• Competitive pay: $18 - $20 per hour based on experience.

• Paid time off and holiday pay.

• Opportunity for growth within the office.

• Friendly, supportive team environment.

• Half-day Fridays.