Job Posting: Wireless Customer Support Specialist

About Eighty 8 Solutions, Inc.

At Eighty 8 Solutions, Inc., we are seeking new talent for our Customer Support Specialist position to expand our dynamic team. This role provides an excellent opportunity for motivated individuals to contribute to our customer service operations while building a rewarding career in a thriving and supportive environment. Please note, this position is based on-site and is not a remote job, underscoring our commitment to personalized and immediate customer service and support.

As a Customer Support Specialist at Eighty 8 Solutions, Inc., you will join a team dedicated to excellence and customer satisfaction. You’ll be instrumental in providing support and service solutions to our wireless customers, helping them resolve issues, enhance their user experience, and maintain their loyalty to our brand. This role is essential in driving our mission of delivering superior wireless communications services and ensuring operational success through effective customer engagement.

Duties and Responsibilities

• Deliver outstanding customer service to enhance customer satisfaction.
• Respond to customer inquiries and resolve issues related to wireless services and products.
• Assist in the setup, configuration, and troubleshooting of wireless devices and services.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Communicate with team members to facilitate the resolution of complex issues.
• Work closely with customers to increase brand awareness, drive sales, and generate new business leads.
• Provide feedback on the efficiency of the customer service process to ensure continuous improvement.
• Stay updated on the latest industry technologies, trends, and practices to assist customers effectively.
• Conduct wireless product demonstrations to educate customers on product usage and benefits.
• Participate in training sessions to enhance knowledge and skills related to wireless services.
• Ensure compliance with company policies and regulations while performing daily tasks.

Requirements

• Solid communication and interpersonal skills.
• Strong problem-solving capabilities and ability to handle challenging situations.
• High level of professionalism and a customer-oriented mindset.
• Open availability to work flexible schedules, including weekends and holidays.
• 18 years of age or older.
• Previous experience in customer service or support roles is preferred.
• Valid driver’s license with a working vehicle.
• Ability to adapt to new systems and technology used for documentation and customer support.
• Capability to perform tasks in high-pressure environments while maintaining precision and accuracy.
• Willingness to participate in ongoing training and customer service initiatives.