We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. You will handle inquiries, resolve issues, and assist with various customer needs while maintaining a high standard of service. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

• Assist customers with product information and order status.
• Demonstrate excellent interpersonal communication skills while engaging with customers.
• Collaborate with team members to improve service delivery and resolve complex issues.
• Stay informed about product updates and company policies to provide accurate information.
• Handle customer transaction and order status
• Schedule appointments with customer (if necessary)
• Provide customers with new product recommendations and upgrade
• Inventory control and management

Requirements

• Proven experience in customer service or related field is preferred.
• Strong verbal communication skills in English
• Familiarity with sales techniques and ability to upsell products when appropriate.
• Excellent interpersonal skills to engage effectively with customers.
• Ability to multi-task while conversing with customers.
• Strong problem-solving skills and attention to detail.
• Have a flexible schedule

Join us in delivering exceptional service and making a difference in our customers' experiences!