You will be responsible for providing exceptional front desk support and customer service in a dental manufacturing lab setting. Your primary role will be to greet and assist visitors, answer phone calls, direct calls to the correct departments, and provide general administrative support. Your knowledge in dental lab terminology is imperative. Your friendly demeanor, excellent communication skills, and attention to detail will contribute to the smooth operation of our lab and ensure a positive experience for our clients.

Key Responsibilities:

• Managing Phone Calls: Answer incoming calls promptly and courteously. Respond to inquiries, provide information, and transfer calls to the relevant individuals. Take accurate messages and ensure they are delivered promptly.
• Communication Coordination: Liaise with clients, dental offices, and lab personnel to ensure clear and effective communication. Relay important messages, updates, and requests accurately and promptly.
• Greeting and Welcoming Visitors: Welcome clients, vendors, and other visitors with a warm and professional demeanor. Direct them to the appropriate department or personnel and ensure a comfortable and welcoming atmosphere in the reception area.
• Scanning documents and data entry
• Invoicing and Billing
• Administrative Support: Assist with various administrative tasks, including data entry, filing, document preparation, and maintaining records. Help with inventory management and order office supplies as needed.
• Customer Service: Provide exceptional customer service by addressing client inquiries, concerns, and requests in a friendly and professional manner. Ensure clients feel valued and supported throughout their interactions with the lab.
• Office Maintenance: Keep the reception area clean, organized, and presentable. Monitor and maintain office supplies, including brochures, forms, and informational materials.
• Confidentiality and Security: Maintain strict confidentiality regarding client information and proprietary lab procedures. Adhere to security protocols to ensure the safety and privacy of sensitive data.
• Shipping and Receiving
• Other duties that may be assigned.

Qualifications and Skills:

• High school diploma or equivalent.
• Dental Industry Expereince- this is a MUST HAVE.
• Previous experience as a receptionist or in a customer service role is preferred.
• Excellent verbal and written communication skills.
• Proficient in using phone systems, computers, and office software (e.g., Microsoft Office Suite, scheduling software).
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and record keeping.
• Ability to handle stressful situations calmly and professionally.
• Knowledge of dental terminology and procedures is a plus.

This company reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

JB Dental Lab is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, marital status, disability, gender identity, race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws. JB Dental Lab will consider all qualified applicants for employment.