About the Company

Pan-Am Dental is a full-service dental lab specializing in Crown & Bridge, Flexible & Traditional Partials, Implants, Full Denture and Orthodontic Appliances. We are located in the heart of Downtown Savannah, minutes from amazing parks, shopping, dining, entertainment and beautiful beaches. Pan-Am Dental is a highly sought-after employer, offering abundant chances for career advancement and fostering a warm and supportive atmosphere where teammates genuinely look out for each other.

We offer competitive wages, time off & benefits. We can’t wait to meet you.

Summary

The Digital Case Specialist (Intake) plays a crucial role in managing the initial stages of digital cases within Pan-Am. This position involves efficiently receiving, organizing, and assessing digital impressions and related information to facilitate the fabrication of dental prosthetics. The Digital Case Specialist (Intake) collaborates closely with dental technicians, dentists, and administrative staff to ensure the smooth processing of digital cases and timely delivery of high-quality dental products.

Key Responsibilities:

• Digital Case Intake: 
  • Receive digital impressions and case information from dental clinics, dental practitioners, and other sources. 
  • Verify the completeness and accuracy of submitted digital files and associated documentation.
• Data Organization: 
  • Organize digital impressions and case records according to established protocols. 
  • Utilize dental lab management software to manage case workflows, and track progress.
• Preliminary Assessment: 
  • Review digital impressions and case details to assess the requirements and specifications for fabricating dental prosthetics. 
  • Collaborate with dental technicians to clarify any ambiguities or discrepancies in the provided information.
• Technical Support: 
  • Provide technical assistance to clients and dental practitioners regarding the digital submission process, file formats, and compatibility requirements.
  • Troubleshoot issues related to digital impression acquisition and transmission.
• Quality Control: 
  • Conduct quality checks on incoming digital impressions to assess their suitability for fabrication.
• Case Documentation: 
  • Document all interactions and actions taken during the intake process, including communication with clients, changes to case specifications, and any modifications made to digital files. 
  • Maintain accurate records to facilitate traceability and accountability.
• Collaboration: 
  • Collaborate closely with dental technicians and administrative staff to coordinate case workflows and address any issues or concerns that arise during the intake process. 
  • Communicate effectively to ensure alignment of objectives and timely resolution of issues.
• Customer Service: 
  • Provide exceptional customer service to clients and dental practitioners by responding promptly to inquiries, addressing concerns, and ensuring a positive experience throughout the intake process. 
  • Strive to exceed client expectations and build long-term relationships. 

Qualifications

Should be proficient in relevant computer applications, have knowledge of customer service practices and principles, excellent data entry and typing skills, and superior listening, verbal, and written communication and comprehension skills.

Skills and Abilities Required

• Proficiency with computers & applications
• Able to pick up software programs with ease (Labtrac)
• Have practical knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication and comprehension skills.
• Understand different script terminologies for case entry
• Must be able to read, write, speak and understand English
• Strong attention to detail
• Can successfully multi-task
• Knowledge of dental anatomy and terminology preferred, but not required.

Pay

Starting at $20 per hour

Benefits

• 401(k) with employer match
• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule
• Paid time off