Company Culture Profile: Pan-Am Dental Lab
Welcome to Pan-Am Dental Lab, where innovation meets teamwork in the fast-paced world of dental technology. As a rapidly growing company, we pride ourselves on our dynamic culture that fosters initiative, celebrates ingenuity, and thrives on collaboration.
Vision and Mission: At Pan-Am Dental Lab, our vision is to revolutionize the dental industry through cutting-edge technology and exceptional teamwork. We aim to deliver superior dental solutions that exceed the expectations of our clients while maintaining a culture of innovation and excellence.
Culture Highlights:
Employee Experience: Working at Pan-Am Dental Lab means being part of a dynamic team where your contributions are valued and your potential is limitless. Here, you'll find a supportive work environment that encourages creativity, fosters collaboration, and rewards initiative. Whether you're a seasoned professional or just starting your career, you'll have the opportunity to make a meaningful impact and grow alongside a company that's shaping the future of dental technology.
At Pan-Am Dental Lab, our culture is more than just a set of values – it's the driving force behind everything we do. From our focus on innovation and teamwork to our commitment to continuous improvement, our culture shapes our identity as a company and sets the foundation for our ongoing success. Join us in redefining the future of dental technology and experience the Pan-Am difference firsthand.
Statement of Purpose:
A Customer Experience Associate is a member of the primary contact team for customers interested in the products and service we offer. Customer Experience Associates are to provide superior service to all current and prospective customers over the phone and via email dedicated to resolving case issues including case inquiries, product questions, billing questions, and complaints. This position will work via phone and computer answering incoming calls, email requests, making outbound calls to ensure all case issues requiring or involving customer contact are handled in a timely and professional manner. A Customer Experience Associate will be responsible for understanding a problem, identifying the solution, and following through to ensure an acceptable resolution is achieved.
Responsibilities include but are not limited to:
Qualifications
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