Culture Profile
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Level 1 Helpdesk Technician

695 Grove St Gainesville, GA 30501 • Information Technology (IT) • Full-Time

Salary Range:  $19.00 - $25.00 hour

Pan-Am Dental is a full-service dental lab specializing in Crown & Bridge, Flexible & Traditional Partials, Implants, Full Denture and Orthodontic Appliances. We are located in Gainesville, GA, across the street from the Midtown Greenway. Pan-Am Dental is a highly sought-after employer, offering abundant chances for career advancement and fostering a warm and supportive atmosphere where teammates genuinely look out for each other.

We offer competitive wages, time off & benefits. We can’t wait to meet you.

Position Description

As a Level 1 Helpdesk Technician, you will assist employees in all of their technology needs. This position will be based out of the Gainesville office, but there may be some occasions where travel would be required (training, new offices, etc.)

General Duties & Responsibilities

  • Serve as the first point of contact for internal staff seeking technical assistance via phone, email, or in person.
  • Provide remote troubleshooting by diagnosing and resolving basic technical issues related to hardware, software, and network connectivity.
  • Walk staff through problem-solving steps and document solutions.
  • Escalate unresolved issues to the appropriate support team.
  • Assist with software installations, updates, and configurations.
  • Maintain accurate records of user interactions and resolutions.
  • Collaborate with other IT team members to ensure seamless operations.
  • Contribute to internal documentation by creating knowledgebase articles to assist users.

Key Attributes & Qualifications

  • Proven experience as a helpdesk technician or in a similar role.
  • Basic knowledge of dental lab software and equipment (e.g., CAD/CAM systems, imaging software).
  • Strong communication skills, both verbal and written.
  • Customer-oriented mindset with a desire to help colleagues.
  • Ability to work independently and as part of a team.
 

Company Culture Profile: Pan-Am Dental Lab

Welcome to Pan-Am Dental Lab, where innovation meets teamwork in the fast-paced world of dental technology. As a rapidly growing company, we pride ourselves on our dynamic culture that fosters initiative, celebrates ingenuity, and thrives on collaboration.

Vision and Mission: At Pan-Am Dental Lab, our vision is to revolutionize the dental industry through cutting-edge technology and exceptional teamwork. We aim to deliver superior dental solutions that exceed the expectations of our clients while maintaining a culture of innovation and excellence.

Culture Highlights:

  • Fast-Paced Environment: In our fast-paced setting, every day brings new opportunities and challenges. We thrive in an environment where adaptability and agility are essential traits.
  • Technology Focus: Technology is the cornerstone of our operations. We embrace the latest advancements in dental technology to deliver superior products and services to our clients.
  • Continuous Learning: We are committed to fostering a culture of continuous learning and professional development. Employees are encouraged to expand their skills, stay updated on industry trends, and pursue growth opportunities.
  • Open Communication: Transparency and open communication are fundamental to our culture. We value honest feedback, constructive dialogue, and the free exchange of ideas to drive innovation and improvement.
  • Celebration of Success: We celebrate achievements, both big and small. Recognizing and rewarding individual and team accomplishments is an integral part of our culture, motivating us to strive for excellence.

Employee Experience: Working at Pan-Am Dental Lab means being part of a dynamic team where your contributions are valued and your potential is limitless. Here, you'll find a supportive work environment that encourages creativity, fosters collaboration, and rewards initiative. Whether you're a seasoned professional or just starting your career, you'll have the opportunity to make a meaningful impact and grow alongside a company that's shaping the future of dental technology. 

At Pan-Am Dental Lab, our culture is more than just a set of values – it's the driving force behind everything we do. From our focus on innovation and teamwork to our commitment to continuous improvement, our culture shapes our identity as a company and sets the foundation for our ongoing success. Join us in redefining the future of dental technology and experience the Pan-Am difference firsthand.

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