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Customer Service Representative

203 Heater Road Lebanon, NH 03766 • Customer Service • Full-Time

Salary Range:  $22.00 - $24.00 hour

Job Posting: Customer Service Representative at Tasco Security - Enfield NH

Job Description:

Tasco Security - Enfield NH is currently seeking a Customer Service Representative to join our team. This position is Full-Time and is based in our Enfield office. This is not a remote job.

Duties and Responsibilities:

  • Provide exceptional customer service to clients in person, over the phone, and via email.
  • First to answer phone calls, triage and redirect as necessary
  • Assist customers with inquiries, troubleshooting, and resolving issues.
  • Maintain customer records and update information as needed.
  • Collaborate with team members to ensure customer satisfaction and retention.

    Requirements:

  • Excellent business communication and interpersonal skills.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Attention to detail and accuracy in handling customer information, records and notes.
  • Previous customer service experience is preferred.
  • Proficiency in Microsoft Office and other computer applications.
  • Must pass a comprehensive background check, pre-employment physical and drug screening.
 

Tasco Security has been committed to providing state-of-the-art integrated systems since 1968. From the beginning, we have embraced and utilized the most innovative technologies to give our customers access to premier environmental life safety and security solutions. Our commitment to technology and partnering with our customers, rather than just selling a box of hardware, has allowed us to thrive and grow over the past five decades. Our environment rewards curiosity and enthusiasm for learning and growth. Everyday is challenging and exciting!
 
We have a strong commitment to our employees. We operate with a supportive 'open door' policy, and we encourage and expect discussion and resolution of both personnel and operational issues in a forthright and constructive manner. Our culture is rooted in our core values:

PASSION

Sustained strong beliefs, interest, or enthusiasm.

 

CARING

Kindness and sympathy towards others

 

SELFLESSNESS

Putting the needs of others ahead of one’s own

 

INTEGRITY

Behaving according to moral principles and closely held beliefs. Instilling trust and respect of others.

 

CONSCIENTIOUSNESS

Desire to do one’s work well and thoroughly.

 

MOTIVATION

Enthusiasm, desire and willingness to accomplish and succeed.

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