Job Description
Nagy Family Dental Group, a leading dental practice known for providing exceptional care and fostering a welcoming environment, is excited to announce an open position for a Dental Front Office Associate. We are currently seeking a dedicated and professional individual to become an integral part of our team. This is a Full-Time position based in our office, emphasizing the need for a direct, in-person commitment as this is Not a Remote Job. Join us to advance your career in a dynamic and supportive setting where your contributions are valued and encouraged.
Duties and Responsibilities
- Greeting patients warmly and providing them with information about their visit.
- Answering telephone calls in a professional manner while scheduling appointments and managing inquiries.
- Maintaining and organizing patient records both digitally and in paper form as required.
- Coordinating patient flow by communicating effectively between dental professionals and patients.
- Handling administrative tasks such as filing and scanning with a high level of accuracy.
- Ensuring confidentiality and security of patient information in compliance with HIPAA regulations.
- Processing payments from patients for dental services rendered.
- Collaborating with other staff to improve patient satisfaction and office efficiency.
- Handling email correspondence and ensuring timely and accurate responses.
- Assisting in the management of the practice’s calendar and scheduling protocols to optimize workflow.
- Performing regular follow-ups on missed appointments and helping to reschedule them for better patient compliance.
Requirements
- High school diploma or equivalent.
- Minimum of 1 year relevant experience in the dental profession preferred.
- Strong organizational skills with the ability to multitask efficiently in a fast-paced environment.
- Exceptional communication skills, both verbal and written, for effective interaction with patients, staff, and providers.
- Competence in office software including MS Office Suite and experience with electronic health record (EHR) systems.
- Experience with Open Dental a plus.
- Professional demeanor and appearance, reflecting positively on the practice.
- Strong customer service orientation, with a genuine interest in helping patients receive appropriate dental care.
- Ability to handle sensitive information confidentially.
- Knowledge of dental terminology and dental office procedures is a significant advantage.
- Demonstrated problem-solving skills and the ability to work independently.
