Job Description

We're excited to announce that All American Roof Pros is growing and seeking a motivated Office Administration team member to join our family and veteran-owned exterior remodeling company!  Joining our team means not just a job but a gateway into a career filled with opportunities and growth within an innovative environment that emphasizes both personal and professional development.

The Office Assistant role is stationed at our office and is not remote, ensuring a hands-on approach in our team-oriented setting. We're set apart by our commitment to innovation and a culture that encourages fun and teamwork through cookouts, bonding activities, and more, creating an enjoyable and supportive work environment.

Duties and Responsibilities

• Work directly with the Production Manager and Production Team to organize and facilitate project needs.
• Schedule production crews properly and efficiently to ensure smooth operations.
• Order materials for projects while managing timescales
• Handle customer inquiries and complaints with professionalism and escalate issues as necessary according to company guidelines.
• Document all inquiries, requests, resolutions, and follow-up tasks to maintain clear and effective communication.
• Display a courteous and empathetic attitude to all customers, aiming to resolve issues and foster positive relationships.
• Assist with every sold project to completion, ensuring consistency and quality throughout the customer journey.

Requirements

• Strong ability to focus on details to ensure accuracy and efficiency in all tasks.
• Excellent organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly.
• Experience in office administration and customer service, with a background in CRM platforms and basic computer skills (PC/Mac).
• Outstanding communication skills, both verbal and written, essential for internal coordination and customer interface.
• Adaptability to changing priorities and customer needs, demonstrating flexibility in a dynamic environment.
• Proven ability to resolve customer issues effectively and efficiently with a high level of customer service orientation.
• The ability to work independently with minimal supervision and an eagerness to learn and take initiative.
• A friendly and professional demeanor that enhances team and customer relations.
• Honesty, reliability, and innovation with a team-player attitude focused on collective success.
• Bi-Lingual capabilities are preferred to enhance communication with a diverse workforce.
• High school diploma or equivalent; higher education is an advantage.
• Driver's License Required