Job Posting: Customer Service Representative

Lone Star Distributions

Job Description

Are you ready to rake in $850.00-$1300.00 a week as per company policy and start saving for that epic SPRING BREAK adventure? Lone Star Distributions is excited to extend an opportunity for a dedicated professional to join our team as a Customer Service Representative. This full-time position is ideal for individuals eager to contribute to customer satisfaction and maintain the exceptional service standards that are synonymous with our brand. The role is not suitable for remote work.

The successful candidate will be a frontline communicator, directly engaging with our customers to ensure their needs are met with courtesy and efficiency. The role demands a proactive approach to maintaining lifelong relationships with our customers, providing an exceptional service experience. We are committed to nurturing talent, offering extensive training, and supporting career advancement, making this an excellent opportunity for both seasoned professionals and those looking to enter the customer service domain.

Duties and Responsibilities

• Maintain a deep knowledge of company products to offer tailored solutions that enhance customer satisfaction.
• Handle customer concerns and complaints with patience and professionalism, thereby maintaining the brand's reputation.
• Work collaboratively with the customer service team to achieve targets
• Participate in training sessions to stay updated on product knowledge, customer service techniques and current trends in customer support.
• Implement effective problem-solving skills that can handle customer inquiries and create resolutions in a timely and professional manner.
• Enhance customer service systems through creative innovations that align with customer expectations and company objectives.
• Contribute to team effort by accomplishing related results as needed, maintaining flexibility to assist other team members.
• Prepared to showcase product knowledge in order to effectively assist clients.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong ability to establish, develop, and maintain lasting relationships with customers.
• Excellent communication and presentation skills, with an emphasis on effective listening and empathy.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree; further education in Customer Service or related fields is considered an advantage.
• Strong motivational skills and willingness to team play, along with individual contribution capability.
• No previous experience required; training provided with ample opportunity to learn and grow within the company.
• Detail-oriented with a knack for problem-solving under pressure.
• Availability to work full-time with a commitment to maintaining a consistent service experience for all company interactions.
• Eligibility for occasional bonuses based on performance, as part of employee incentives.
• Ability to participate in an employee referral program, which rewards the introduction of great talents to the organization.