Customer Service / Order Entry -- Assistant Manager

Location: Vernon, California

Job Description:

We are seeking a Customer Service Assistant Manager to join our team! You will be responsible for helping customers by providing product and service information, resolving issues, entering orders, resolving returns and other operational/customer service/order entry tasks.

Responsibilities:

• Order entry, enter orders, process returns, process credits, process truck claims.
• Assist customers with pricing, inventory, and order status
• Handle customer inquiries and complaints
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service and order entry
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Benefits: Medical / Dental / 401k and other benefits

Pay range: $18 - $22 per hour

Please answer the following questions to be considered:

1. This is a full-time position in 90058, please confirm that works for you.

2. Do you have order entry experience? Please elaborate.

3. Please attach your resume.