Job Posting: Post Install Coordinator

Elmer's Home Service is Hiring!

Job Title: Post Install Coordinator

Job Description:

Elmer's Home Service has a job opening for a Post Install Coordinator. This Full-Time position is based in our office and is NOT a Remote Job. This candidate will have stellar customer service skills, and pay close attention to detail. Their main focus will be gathering feedback on the experience during the install and guiding the customer through the rest of the post-install process. Candidates will possess the talent to listen actively. Other tasks will include but are not limited to scheduling and coordinating install quality checks, inspections, and appointments with homeowners and 3rd party subcontractors. Communicating with other team members in the office and the field using text messages, Google Chat, Teams, or company email. The ability to pivot and shift priority levels between tasks daily is essential. Experience with Service Titan is preferred but not required. This position is full-time, 32-40 hrs. per week. 

Duties and Responsibilities:

• Coordinate with installation team to schedule post-installation inspections
• Ensure all installed products meet quality standards
• Communicate with customers to gather feedback on installation process
• Generate reports on post-installation results and provide recommendations for improvement
• Collaborate with internal teams to address any issues identified during the post-installation process
• Maintain organized records of post-installation inspections and customer feedback
• Other duties as assigned

Requirements:

• Previous experience in a customer service or coordination role
• Strong communication and organizational skills
• Ability to work independently and as part of a team
• Detail-oriented and able to multitask effectively
• Proficient in Microsoft Office
• High school diploma or equivalent